Client Onboarding Specialist

You are a driven, talented and detail-oriented professional who enjoys connecting with people and discovering together the best solutions? You are willing to dive into the fascinating and international world of Intellectual Property and keen to expand your career while contributing to our further growth? Then we are looking forward to receiving your application!

Your Tasks

• Client Onboarding: Guide new clients through the onboarding process, ensuring a seamless transition and setup of their services.
• Pre-sales support: Liaise with commercial team during prospecting and consult regarding client-centric solutions for our Patent renewals department
• Client Portfolio Management: Manage, maintain, and regularly update client-specific portfolios in alignment with client requirements and company standards.
• Customer Support: Handle client inquiries with professionalism, discretion and promptly in a multinational environment, delivering excellent customer service during US time zones.
• Cross-Functional Collaboration: Act as a key liaison between clients and cross-functional teams, facilitating smooth communication and resolution of client concerns.
• Global Communication: Convey patent-related information clearly and efficiently to other Dennemeyer departments and customers worldwide, maintaining consistency and quality.
• Process Improvement: Identify opportunities to improve workflows and enhance the onboarding experience for US clients.

Your Profile

• Ideally professional diploma or qualification in a related field (e.g., Commerce or Administration) or working experience in IP or a Customer Service orientated role
• Positive and proactive attitude with the ability to adapt and learn quickly
• Ability to work both independently with minimal supervision and collaboratively within a team
• Excellent organizational skills, able to prioritize work and meet tight deadlines
• Excellent communication and problem-solving skills
• Client orientated thinking
• Very good command of MS Office (Outlook, Word, Excel, PowerPoint)
• Fluency in English (written and spoken); other languages are considered as an asset

Join us and grow with us!

• You will be part of an international organization, collaborating with diverse teams and reporting to a supervisor based in Europe. We adhere to internationally recognized standards and best practices, ensuring a professional and globally aligned working environment
• Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
• Celebrate success together as one team at our various corporate events
• Attend a tailor-made onboarding program onsite in Luxembourg (4 weeks) as well as remotely via individual training & development opportunities
• Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.