Senior Service Delivery Engineer
Posted on 9/6/2023

1,001-5,000 employees

Open-source code hosting
Company Overview
GitHub is on a mission is to build a global platform for developer collaboration. The company operates an open-source coding hosting and collaboration platform
Experience Level
Desired Skills
Development Operations (DevOps)
DevOps & Infrastructure
Software Engineering
  • Minimum 7 years of experience in Software Development or DevOps
  • Demonstrated skills in automating repetitive tasks using a modern programming language, such JavaScript, TypeScript, Ruby, Go, Kotlin or Python
  • Experience using the Git version control system
  • Minimum 3+ years of experience in working directly with external stakeholders/customers
  • Providing solutions to customer challenges: The primary responsibility of this role is to understand the goals of our customers and to help them create a solution. Success in this role is marked by a strong focus on the customer. You will learn the customers' pain points and work collaboratively with the customer, GitHub team members, and potentially the open source community to find solutions
  • Provide technical clarity: You will need to provide clarity to your customers regarding an array of technologies. You will need to understand GitHub's tools and platform well enough to weigh critical technical solutions in order to help our customers make informed decisions, as well as creating high-quality, reusable solutions for customers. Collaborating closely with colleagues, often through pairing, is essential to creating great solutions
  • Demonstrate leadership: Help customers define their success criteria for their improvement initiatives involving GitHub
  • Track and share progress: Ensure that expectations are clear and progress is being made toward achieving customer goals and success criteria
  • Build tailored solutions: GitHub is often the central platform our customers use to ship software to their own end users and customers. This role requires active participation in building these solutions. This may involve migrating source code to GitHub from legacy source control systems, creating pipelines for Continuous Integration and Continuous Delivery, or even helping to automate the provisioning of infrastructure using IaaS tools such as Puppet, Chef, or CloudFormation. The challenges for each customer will differ, offering endless opportunities to grow
  • Location: In this role, you can work remotely from anywhere in Australia
  • #LI-Remote
Desired Qualifications
  • 5+ years of experience in Software Development or DevOps
  • Understanding of Application Security
  • Familiarity with the GitHub platform and associated workflow
  • Experience developing roadmaps for adoption including defining critical success criteria and measurements
  • Experience in working within a vendor organization
  • Familiarity with legacy version control systems, such as SVN, TFS and ClearCase
  • Comfortable working in a fast-paced and dynamic environment
  • Excellent problem solving skills around technical, product, and business questions
  • Experience working with teams across locations and time zones