Full-Time
Customer Service Technician
Netexial
Compensation Overview
€24.6k/yr
+ Annual bonus + Performance-based bonus
Toulouse, France
Hybrid
Category
 General Maintenance & Repair (1) |
|---|
Required Skills
Inventory Management
Customer Service
Requirements
- Follow customer-site safety instructions.
Responsibilities
- Take measurements for new wearers.
- Organize the first delivery and monitor service delivery.
- Inform and train customers on how to use the equipment.
- Provide contractual documents and validate delivery compliance.
- Return signed documents to assistants.
- Install cabinets, including delivery, receipt, labeling, placement, and cabinet installation.
- Install or assist with installing hygiene equipment.
- Handle, monitor, and resolve technical complaints involving equipment, cabinets, and labeling.
- Conduct customer inventories and track corrective actions.
- Perform technical fleet changes, including removing the old collection and installing the new collection.
- Check lockers and laundry areas to verify stock.
- Perform troubleshooting for clothing deliveries.
- Perform technical troubleshooting on equipment and cabinets.
- Carry out maintenance interventions.
- Develop customer services involving hygiene, mats, and catalog sales.
- Actively contribute to generating sales leads.
- Remove articles and equipment after a service termination.
- Occasionally replace on-site distribution agents.