INACTIVE
Full-Time
Implementation Manager
Posted on 3/7/2024
Web performance & security platform
Hardware
Consumer Software
Senior
Remote in USA
Required Skills
TCP/IP
Communications
Atlassian
Salesforce
JIRA
Confluence
Requirements
- Minimum 5 years of customer management or project management experience.
- Ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically.
- Ability to plan for and deliver a project on a specific deadline.
- Strong interpersonal communication (verbal and written) and organizational skills.
- Highly motivated, driven and passionate about technology and customer success.
- Anticipates needs, innovates, multi-tasks and excels in a fast-paced environment.
- Experience with Salesforce and the Atlassian Suite (Confluence/JIRA).
- Technical experience might include a combination of the skills below:
- Minimum 5 years experience working in a technical support, security operations center or other highly technical team.
- Deep understanding of how the internet works.
- Layers and protocols of the OSI model, such as TCP/IP, UDP, TLS, DNS, HTTP.
- Reverse and forward proxies and the application of both.
- IPv4/6, VPNs, router and L3/L4 and next gen firewall configuration, SDN and overall IT networking related best practices.
- Demonstrated experience with BGP (network design & implementation), tunneling technologies such as GRE & IPSec, MPLS, SD-WAN, NetFlow and/or sFlow.
Responsibilities
- Partner with Sales Specialists, Technical Product Specialists and Security Operations Center in guiding customers through Network Services onboarding.
- Set implementation schedules with Network Services customers and drive internal teams toward completion of tasks to ensure schedules are met.
- Build Network Services onboarding guides, scripts, runbooks and materials for both customers and internal teams.
- Work process improvements into Network Services onboardings by partnering with internal teams. This includes updating and retiring aspects of the current workflow as features are added and automated.
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Company Stage
Series E
Total Funding
$354.3M
Headquarters
San Francisco, California
Founded
2009
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 14%2 year growth
↑ 47%Benefits
Competitive salaries
Take-what-you-need paid vacation policy
Comprehensive health plans and benefits
Paid maternity and paternity leave
Commuter and ride share options
Returnships
INACTIVE