Help Desk Intern

Overview

A Help Desk Intern is a student employee that assists the Help Desk Team and provides quality technology support under the direct supervision of the Help Desk Supervisor.

Responsibilities

• Assists the Help Desk Team to deliver technology support
• Assist with the deployment of new equipment
• Assist with software installs
• Assist in collecting information for the equipment inventory

Goals of the Internship:

• Learn some of the many facets of Information Services and Technology
• Hands on learning experience in the technology arena
• Learn how to work with different types of personalities

Qualifications

• Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
• Ability to work in both a team environment and independently
• Time Management
• Analytical skills, the ability to solve problems that may come up during a typical work day
• Strong written and verbal communication skills
• Strong interpersonal skills with end users, customers, and management
• Ability to communicate IT terminology to someone that does not understand technical terms
• Must be pursuing a degree or certificates in a computer related field

Benefits

• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days