Solutions Service Delivery Manager

• Lead Ads customer operations to help advertisers with product recommendations and optimization. Drive business enablement across products and Google Ads business.
• Leverage engineering skills to scale existing tech solutions into globally scaled solutions that can be supported by vendors and servicing thousands of customers.
• Own tech solution life cycle to launch with vendors, manage maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.
• Drive exceptional operations with our vendor partners. Inspire our service provider teams to exceed expectations and create excellent customer experiences. Manage service design for a workflow. Maintain global consistency. Ensure processes are updated, well-documented, with training materials.
• Lead vendor selection, forecasting, resource and budget planning for vendor operations. Communicate clear requirements, goals and feedback to vendor partners.

Minimum qualifications:

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
  
• 5 years of experience managing warehousing and supply chain operations.
  
• 5 years of experience working with, supervising, and managing third party logistics relationships.
  

Preferred qualifications:

• Experience managing vendor operations and working with globally managed service providers.
• Experience with business or operations in advising customers on product activation and optimization.
• Experience in Digital Marketing (SEM), Google Ads Optimization across Search and Shopping.
• Experience in data and insights, understanding customer needs and working with data to identify trends and then develop solutions.
• Knowledge of SQL.
• Excellent problem-solving and critical thinking skills, with the ability to apply project management tools.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.

• Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
  
• 5 years of experience managing warehousing and supply chain operations.
  
• 5 years of experience working with, supervising, and managing third party logistics relationships.