Full-Time

IT Support Specialist

Updated on 4/25/2024

Zotec Partners

501-1,000 employees

Revenue cycle management for healthcare organizations

Data & Analytics

Junior, Mid

Chattanooga, TN, USA

Required Skills

Management

Requirements

2-4 years' experience in the support of desktop related equipment and application programs.
Windows desktop/laptop; Printer, Scanner, Apple iPhone and tablet troubleshooting experience required.
Active Directory/User management experience required.
Laptop/Desktop Imaging Microsoft SCCM experience preferred.
Thin Client configuration management Intune/Citrix experience preferred.

Responsibilities

Provide desk side, remote and virtual client support to internal employees.
Perform hands-on technical upgrades and deployments.
Ensure Service Level Agreements are met for each support ticket.
Provide repair and maintenance for mobile devices as needed.
Participate in various system upgrades and maintenance.
Assist IT Asset Manager with asset management activities including, but not limited to, updating and administering the company asset management database.
Participate in decommissioning and disposal of IT Assets.
Other duties and responsibilities as assigned.

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear purpose, to make a difference by improving the way that healthcare works for everyone. Today we are more than 1000 employees strong, and we continue to use our incredible talent and energy to bring that purpose to life.

Zotec Partners, a leading high-tech healthcare company providing complete physician revenue cycle management through innovative solutions, is looking for an IT Support Specialist who embodies our core culture of: passion, persistence, people, predictability and perspective.

As an IT Support Specialist, you will be responsible for service and support of office hardware and software for our Chattanooga, TN location as well as remote support for some of our regional based locations.

What you’ll do:

Provide desk side, remote and virtual client support to internal employees
Perform hands-on technical upgrades and deployments
Ensure Service Level Agreements are met for each support ticket
Provide repair and maintenance for mobile devices as needed
Participate in various system upgrades and maintenance
Assist IT Asset Manager with asset management activities including, but not limited to, updating and administering the company asset management database
Participate in decommissioning and disposal of IT Assets
Other duties and responsibilities as assigned

What you’ll bring to Zotec:

Strong analytical skills and problem solving with attentiveness to detail
2-4 years’ experience in the support of desktop related equipment and application programs.
Windows desktop/ laptop; Printer, Scanner, Apple iPhone and tablet troubleshooting experience required
Active Directory / User management experience required
Laptop / Desktop Imaging– Microsoft SCCM experience preferred
Thin Client configuration management – Intune / Citrix experience preferred

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we’d like to talk to you!

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer

Zotec Partners

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At Zotec Partners, employees immerse themselves in a culture that prioritizes enhancing patient experiences and optimizing healthcare revenue management through data-driven technology. As a leader in revenue cycle management for healthcare organizations, the company offers a dynamic work environment where innovation in patient engagement is not just encouraged but celebrated. This focus not only drives industry leadership but also fosters a collaborative and impactful workspace for employees dedicated to making a significant difference in healthcare.

Company Stage

N/A

Total Funding

$325M

Headquarters

Carmel, Indiana

Founded

1998

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↓ -2%

2 year growth

↑ 1%

Benefits

Health - Employee health is important to us. That’s why we provide a wide array of affordable health benefits for our employees and their families. In fact, we haven’t raised our employees’ premiums in over a decade.

401(k) - We want to ensure financial comfort for people long after they retire from Zotec. That’s why we help them save for the future by offering a 401k plan with a generous employer match.

Wellness - We give our employees the opportunity to take part in wellness programs, financial health education, and a 24/7 Employee Assistance Program that provides free, confidential resources on family matters, financial planning, and legal situations.

Community - Giving back makes our communities better for everyone. Through the Zotec Effect program, our employees are granted Volunteer Time Off to partake in volunteer opportunities and will receive an employer match on their charitable giving. We also provide each employee with giving dollars to help them get started.

Work and Life - We recognize that people have a life outside of work and that time with loved ones is essential. With PTO, paid holidays, and some remote work opportunities, we make it easy to live a balanced life.

We believe in a growth mindset and we encourage that for each and every employee. Zotec provides financial education assistance as well as learning and development opportunities.