Sales Support Specialist
Confirmed live in the last 24 hours
First American

10,001+ employees

Title insurance & professional settlement services
Company Overview
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
Data & Analytics
Real Estate

Company Stage

N/A

Total Funding

N/A

Founded

1889

Headquarters

Santa Ana, California

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

6%

2 year growth

5%
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • High School Diploma or equivalent
  • 2 - 4 year’s internal Claims Resolution Level II representative experience
  • Sales experience desirable
  • Fundamental understanding of Home Warranty policies, systems and appliances.
  • Understanding of sales / real estate transactions
  • Ability to build relationships and create rapport
  • Good listening, verbal and written communication skills
  • Proven customer service skills
  • Good organizational skills with the ability to multi-task, prioritize and follow up
  • Resilience
  • Strong problem solving and conflict resolution skills
  • Good stress tolerance
  • Good math skills
  • Analytical and detail oriented
  • Advanced contract knowledge.
  • Advanced procedure and process knowledge.
  • Working knowledge of Microsoft Office
  • Negotiation, mediations skills
Responsibilities
  • Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
  • Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
  • Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures.
  • Assist sales representatives with decision making (discretionary, seeking advice).
  • Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers.
  • Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
  • Participates in department improvement plans, including brainstorming Falcon enhancements.
  • Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
  • Handle various dispatch activities as requested by sales managers and at representatives own discretion.
  • Communicate with various departments to coordinate completion efforts.
  • Take reports from contractors and make decisions with a predetermined authorization limit.
  • Process reimbursement and cash out requests.
  • Provide cost for covered and non-covered items.
  • Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.
Desired Qualifications
  • Sales experience