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Implementation Consultant
Confirmed live in the last 24 hours
Locations
Remote • Alameda, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Leadership
Management
Sales
Excel/Numbers/Sheets
Requirements
  • 1-4 years of experience in project management, customer success or other related customer facing sales or operational role
  • Solution-oriented, can-do attitude, with empathy for the customer and internal stakeholders
  • Excellent organization and project management skills - this role requires aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization and delivery against objectives
  • Strong communication skills with the ability to present ideas clearly and concisely to both internal and external stakeholders
  • Proven ability to thrive in a constantly changing environment with new challenges; start-up / growth environment experience preferred
  • Prior experience with product and/or services implementations / healthcare industry preferred
  • Proven ability to focus on the big picture within a constantly changing, fast-paced environment and draw similarities/analogies across various initiatives to deliver integrated, best in class user experience
  • Analytics experience and strong Excel / Google Sheets skills preferred
  • Management consulting experience preferred
Responsibilities
  • Manage the end to end customer implementation, ensuring milestones and timeline expectations are achieved on or ahead of schedule
  • Build multiple customer relationships across various departments and seniority levels (clinical leadership, IT/security teams, EHR/HR teams) to clarify and drive to completion the cross-functional processes that are key to the success and timeliness of each implementation
  • Onboard clinician users (taking a consultative approach to incorporating Augmedix into their workflow, train them on Augmedix technology, ensuring a smooth go-live and early service experience), enabling rapid same-account growth
  • Ensure process and operating procedures documentation is up to date at all times to enable other departments' work
  • Utilize key metrics to evolve the service and quality of both the operations team and the overall programs we support
  • Collaborate on the design and deployment of company initiatives, assisting with requirements gathering, and helping identify opportunities, risks, issues, and barriers
  • Provide expertise to operational teams on tools and approaches to automate and streamline key implementation processes including the sales to operations hand off, customer kick-off meetings, workflow assessments, and customer training
  • Up to 20% travel, once it is safe to travel again
Augmedix

501-1,000 employees

Automated medical documentation and data services
Company Overview
Augmedix is on a mission to rehumanize the physician-patient relationship and address the largest pain point in the US healthcare system — documentation burden.
Company Core Values
  • Do work that matter - Augmedix is a mission-driven company set on a course to improve the lives of doctors, to improve the care patients receive, and to create high-value jobs in countries that need them most. We take ownership of what we do and we’re driven to make an impact. When something needs to get done, we don’t wait for someone else to take the lead, we roll up our sleeves and get it done.
  • Collaborate first escalate later - Stop. Collaborate and listen. We are #OneAugmedix and we pride ourselves on working together to solve problems before sounding the alarm. We believe in transparency and going to the source to solve problems. We trust each other’s expertise and we work together to find a solution. We know that we all make mistakes, but we learn and work together to move forward.
  • Be a beast - We go above and beyond our job descriptions to get work done. We’re constantly breaking things and rebuilding them in smarter ways. And when the going gets tough, we embrace the challenge. We’re always learning from each other and rewarding each other for stepping up.
  • Let doctor be doctor - We are obsessed with our customers, our partners, and the quality we deliver every second of every day. We don’t take shortcuts that compromise the quality of our work and we constantly reinvent processes to create more value for our partners.