Territory Leader

Salary Range: 80000 to 90000 (Currency: USD) (Pay period: per-year-salary)

What You'll Do:

• This role will be responsible for providing guidance and leadership for 17 store teams in the southeast region: Corporate stores (4) and Franchise stores (13) in the states of FL, GA, TN, NC, SC, PA, NJ.


Franchise Management:
• Support franchisees in business planning, financial analysis, and operational improvements to drive revenue and profitability
• Ensure franchisees comply with all contractual obligations, policies, and procedures
• Serve as the main point of contact for franchisees, offering guidance and support to ensure their operations run smoothly
• Assist franchisees with opening new locations, including onboarding, initial and ongoing training (as required), and setup
• Provide ongoing coaching and support on VR systems, customer service protocols, and operational best practices
• Conduct regular virtual or in-person check-ins with franchisees to ensure compliance with brand standards and identify areas for improvement
• Help franchisees troubleshoot operational or technical issues and liaise with corporate support teams for escalations
• Oversee franchisee marketing strategies, ensuring compliance with branding guidelines and maximizing regional brand visibility


Corporate Store Oversight:
• Lead and manage a portfolio of corporate-owned stores, ensuring operational efficiency and profitability
• Oversee the daily operations of corporate-owned VR centers, ensuring they meet company standards for customer experience, safety, and operational efficiency
• Manage corporate location budgets, staffing, and inventory to ensure profitability and smooth operations
• Lead and mentor store managers, providing training and development to build strong leadership within the corporate district
• Conduct regular site visits to assess operational performance, address challenges, and identify growth opportunities
• Collaborate with store managers to optimize scheduling, staffing, and resource allocation to meet customer demand
• Analyze performance data and work with the corporate team to implement strategies for improving customer engagement and revenue


Cross-Functional Collaboration:
• Collaborate with the training team to develop and refine training programs for both corporate staff and franchisees
• Partner with the finance team to ensure accurate financial reporting, forecasting, and analysis for both franchised and corporate units
• Lead efforts to align franchisees with corporate initiatives and ensure seamless execution of marketing campaigns, product launches, and promotions
• Conduct operational audits and provide feedback to both corporate and franchise teams, ensuring continuous improvement in processes
• Work closely with the corporate operations, marketing, and technical teams to stay updated on product developments, technical updates, and promotional strategies
• Relay feedback from franchisees and corporate managers to the corporate team, ensuring that insights from the field inform decision-making
• Act as a liaison between franchisees and corporate leadership, facilitating open communication and alignment on business goals


Leadership & Development:
• Mentor and develop store leadership within corporate locations, fostering a culture of accountability and continuous improvement
• Provide feedback and recommendations to senior leadership on trends, opportunities, and challenges within both franchise and corporate store operations

What We Are Looking For:

• 3+ years of experience of franchisee management
• Experience with multi-unit management in a retail, hospitality, or entertainment environment, with a proven track record of success
• Strong understanding of franchising, including contract management, training, and franchisee relations
• Experience managing corporate-owned stores or multi-unit retail/restaurant businesses is highly desirable
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze financial data, develop business strategies, and drive operational improvements
• Willingness to travel frequently to franchise and corporate locations
• Strong organizational skills with the ability to manage multiple priorities and stakeholders

What We're Offering:

• 4% 401k match
• Significant equity grants in a rapidly growing organization
• Robust medical benefits
• Full remote work from any of our currently approved US states
• Generous internet & phone stipend