Implementation Consultant

The Role

Implementation Consultants lead European wide projects delivering our global payments and cash management solution to corporates and banks. The role will encompass project managing several concurrent projects including project management, reporting, training, configuration, bank engagement, support through testing, go live and ultimately project close and their handover to support. Working as part of a small global team this role is integral to the successful roll out of this solution to our customer network.

How you will contribute

• Manage the delivery of the project through the full project lifecycle, from initiation through to implementation.
• Create and maintain an end-to-end project plan that delivers the agreed scope of the project to time, budget and quality criteria. 
• Be actively involved in the delivery of each project by coordinating the day to day running of the project to ensure it achieves its expected milestones. 
• Maintain accurate project status and project financial reporting for the entire project team. 
• Provide timely, precise, accurate and comprehensive project reporting both internally and externally to customers.
• Providing excellent client care and building a working relationship with your clients by demonstrating expert knowledge and experience.
• Analysing client requirements and implementing appropriate solutions.
• Identifying potential problems and instigating corrective action.
• Acting as a central point of contact between clients and internal teams, ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
• Documenting client processes and their configuration for a clear handover to the Support Team.
• Identifying and planning the training requirements of the client based on their products and services and current levels of knowledge.
• Hosting weekly client project review meetings and documenting their outcomes.
• Using your knowledge and experience to complete change in as efficient and cost-effective way as possible.
• Understanding what the client has paid for and generating additional charges where necessary to maximise revenue. 

What will Make you successful?

• Experience working in a project role within a similar Payments / Cash Management / FinTech software environment is preferable but not essential.
• Solid project and change management skills (Prince2, Six Sigma, etc.).
• Exceptional overall planning, organisational and prioritisation skills.
• Strong customer focus and stakeholder management, comfortable building relationships up to senior /exec / board level.
• Ability to influence and build robust business rationale that may affect a change in direction of a project or programme.
• Excellent interpersonal and communication skills, with a confident nature.
• Commercial awareness, with the ability to maximise revenue and profitability for the business.