Full-Time
Dental Lab Vendor Specialist
Star Dental Partners
Dental support organization for independent practices
No salary listed
Plano, TX, USA
In Person
 Operations & Logistics (1) |
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- At least 5 years of experience in the dental laboratory industry, with comprehensive knowledge across crown and bridge, implants, removable, and specialty categories.
- Strong knowledge of dental laboratory operations, including digital scanning, materials, workflows, and industry trends.
- Experience engaging effectively with doctors, laboratory partners, and internal teams through communication and relationship management.
- Customer service and sales acumen to influence and promote preferred laboratory partnerships.
- Supplier management experience to evaluate, measure, and drive performance improvements among laboratory partners.
- Analytical and problem-solving skills to assess data, identify trends, and develop strategic recommendations.
- Project management experience, including deployment of new systems or operational enhancements.
- Proficiency in Microsoft Excel, Microsoft PowerPoint, and other data management tools for reporting and analysis.
- Maintain strong partnerships with the company's preferred dental laboratory network, ensuring optimal pricing, service quality, and adherence to performance standards.
- Lead regular business reviews with preferred laboratory partners to evaluate and optimize quality, turnaround times, and billing accuracy.
- Hold laboratory partners accountable for key performance indicators, including on-time delivery and first-time quality.
- Collaborate with the Procurement team to evaluate and negotiate contracts with new and existing laboratory partners.
- Support implementation and rollout of the company-wide laboratory management system across all offices.
- Serve as the day-to-day administrator of the laboratory management system, maintaining data integrity, pricing accuracy, and system performance after rollout.
- Identify opportunities to streamline laboratory ordering workflows and improve the user experience for offices and clinicians.
- Troubleshoot laboratory management system issues and serve as the primary internal contact for system-related questions.
- Support rollout of the laboratory formulary and drive adoption of preferred laboratory partners across the network.
- Monitor Associate Doctor ordering patterns to ensure compliance with preferred laboratory assignments.
- Partner with Operations and Clinical Leadership to help offices overcome barriers to using preferred laboratories.
- Address non-compliant ordering trends through education, communication, and escalation as appropriate.
- Serve as the primary point of contact for doctors and office teams on laboratory selection, utilization, and issue resolution.
- Address laboratory-related concerns, troubleshoot issues, and provide guidance on laboratory selection and case management.
- Help resolve issues between laboratories and offices, ensuring timely and satisfactory resolution.
- Escalate unresolved performance or quality issues with laboratory partners and manage corrective action plans.
- Analyze laboratory usage trends, pricing structures, and service levels to identify cost savings and efficiency improvements.
- Generate regular reporting on laboratory spend, compliance rates, turnaround times, and remake rates for procurement leadership.
- Stay current with advancements in dental laboratory technology and materials.
- Educate doctors and team members on laboratory offerings, pricing structures, quality expectations, and preferred laboratory partnerships.
- Create and maintain training documents and standard operating procedures for laboratory-related processes.
- Collaborate with Procurement, Operations, and Clinical Leadership to align laboratory initiatives with organizational goals.
- Cross-train in other procurement functions to provide coverage and support as needed.
- Support other projects assigned by procurement leadership.
- Experience in a dental support organization or dental group is strongly preferred.
Star Dental Partners is a dental support organization (DSO) that partners with dentists and their practices to handle non-clinical business operations while owners retain clinical autonomy. It provides shared services including recruiting, revenue cycle management and billing, human resources and payroll, IT, business analytics, and marketing and patient acquisition, allowing affiliated dentists to focus on care. The company operates across 13 states, primarily in the Southeastern and Mid-Atlantic U.S., supporting over 500 clinicians, and it retains a practice's existing staff when it partners in order to preserve local culture. What sets Star Dental Partners apart is its emphasis on preserving clinical and decision-making independence for partner dentists rather than consolidating ownership and control. The goal is to build lasting partnerships that give practices operational support while keeping dentists in charge of patient care.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Plano, Texas
Founded
N/A
Simplify's Take
What believers are saying
- Star posted active hiring in Texas, Florida, Georgia, and Louisiana during June 2026.
- Leadership promoted David Little in January 2026 to improve clinical education and doctor connection.
- Thirteen-state footprint supports cross-market acquisition rollups and referral density growth.
What critics are saying
- A June 2026 Louisiana wage lawsuit shows frontline compensation and compliance friction.
- Dentalcorp's July 2026 U.S. entry raises buyer competition for Florida practice acquisitions.
- Dependence on doctor recruiting and retention exposes Star to turnover-driven EBITDA erosion.
What makes Star Dental Partners unique
- Plano-based DSO supports clinicians across thirteen states, spanning Southeastern and Mid-Atlantic markets.
- David Little became chief dental officer in January 2026, sharpening recruiting, retention, and hygiene productivity.
- Star runs a support-center model with field operations leadership spanning about half of partner practices.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Employee Assistance Program (EAP)
Pet Insurance
Short Term Disability
Continuing Education Investment
Paid Malpractice Insurance