Job Profile:
Student Support Specialist 2
Job Family:
Student Support Services
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.
Job Description:
Join a high-impact team supporting graduate business students at one of the nation’s largest and most innovative business schools. In this role, you will ad
Join a high-impact team supporting a top graduate business program at the W. P. Carey School of Business. The Graduate Programs Student Services Support Coordinator serves as a primary point of contact for students enrolled in graduate business programs, helping shape the student experience from orientation through graduation.
This highly student-facing role supports a collaborative and globally diverse community. Under the guidance of the Associate Director, the Coordinator supports student academic success and engagement through academic advising, event and program management, communications, faculty support, and daily program operations.
The Coordinator works independently while collaborating closely with a high-performing Program Operations team to deliver a high-quality student experience. This role requires building strong relationships with students, faculty, campus partners, and internal customers while demonstrating professionalism, responsiveness to student needs, discretion, and a strong commitment to service excellence in a fast-paced environment. Additional responsibilities include monitoring academic progress and coordinating student-facing events and initiatives.
Success in this role requires professionalism, cultural awareness, adaptability, strong communication skills, and the ability to thrive in a fast-paced, service-focused environment while balancing multiple priorities with minimal supervision. The role also offers opportunities to participate in unit-wide committees and cross-functional initiatives.
This Tempe-based position offers flexible scheduling options, including a hybrid in-office/remote work arrangement that supports both program needs and work/life balance. Opportunities for professional development, expanding your network across ASU, and occasional travel to support short international courses are also available.
If you enjoy helping others succeed, value collaboration, and appreciate variety and ownership in your work, this may be an excellent opportunity to grow your career in student success and higher education administration.
Salary Range
$46,000 – 51,000 to commensurate with experience
Essential Duties/Responsibilities
The Coordinator has the following major responsibilities for one or more graduate business programs, which may require occasional extended work hours, including evenings and/or weekends as needed, and occasional in-state or out-of-state travel.
Advises and supports immersion and online graduate business students through academic coaching, problem-solving, conflict resolution, and interpretation of university and program policies.
Monitors and manages student academic progress, including degree completion, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness.
Oversees student administrative processes and records, including registration, interactive Plan of Study (iPOS), CPT trainings, and academic tracking.
Develops and delivers proactive student communications through presentations, office hours, newsletters, and targeted outreach.
Plans and executes orientation, student engagement initiatives, leadership programming, and academic and signature events.
Collaborates with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives.
Coordinates faculty and classroom support, including course material preparation and classroom operations.
Supports program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals.
Creates, documents, and improves operational processes and procedures to enhance program effectiveness and the student experience.
Serves as a key resource for student services within the college and ASU and represents the WPC.
Program Operations team on committees and collaborative initiatives as needed.
Days and Schedule: Typical work schedule is Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional schedule adjustments to support evening cohort programming and student engagement activities. Some evenings and weekends may be required based on program needs and events.
Flexible work options, including hybrid remote work arrangements, may be available following an onboarding period and are subject to ASU policy and department approval.
Desired Qualifications
Evidence of a Master’s degree in education, business, or a related field
Experience advising or supporting students in a higher education environment
Experience working with and supporting diverse and international student populations
Experience coordinating events, programs, or student engagement initiatives
Demonstrated ability to communicate effectively with diverse audiences
Experience delivering presentations, workshops, or student trainings
Strong organizational skills with attention to detail, discretion, and confidentiality
Demonstrated ability to manage multiple priorities independently in a fast-paced environment
Experience managing projects, timelines, and operational processes
Proficiency with Microsoft Office applications and collaborative technology tools
Familiarity with student information systems (PeopleSoft) and learning management systems (Canvas)
Experience composing, editing, and proofreading professional communications
Experience working independently while contributing to a collaborative team environment
Demonstrated initiative and ability to take ownership of assigned programs and initiatives
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
Required to stand for varying lengths of time and walk moderate distances to perform work
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
Regular use of standard office equipment including, but not limited to: computer
Workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
Hybrid work is an arrangement where employees spend a minimum of 60% of their regular work week at their primary ASU work location. Dean or vice president-level approval is required.
Department Statement:
TheW. P. Carey School of Business at Arizona State University is the largest and one of the top-ranked public business schools in the United States with more than 25,000 students. The school is internationally regarded for its programs and the research productivity of its distinguished faculty members. Students come from more than 120 countries, and W. P. Carey is represented by over 130,000 alumni worldwide.
W. P. Carey prides itself on being a place Where Business is Personal.® We value personalization, access, and excellence in business education and believe business is about people. Our motto reflects a commitment to mutual respect, building community, and positively impacting lives. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more atwpcarey.asu.edu. School of Business continually strives to foster a welcoming environment.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$27516.htmld
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
A fingerprint check is not required for this position.
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