Post Sale Experience Coordinator
Posted on 11/7/2023
INACTIVE
Sotheby’s

1,001-5,000 employees

Contemporary art & collectibles platform
Company Overview
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
Consumer Goods

Company Stage

N/A

Total Funding

$4M

Founded

1744

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

17%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
SAP Products
CategoriesNew
Sales & Account Management
Requirements
  • Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
  • Calm demeanor, especially under pressure
  • Good numeracy skills. Experience with basic bookkeeping is an advantage
  • Well presented with a friendly, enthusiastic and welcoming disposition
  • Exceptional oral and written communication skills
  • Logical and practical thinking, with excellent resourcefulness and problem-solving skills
  • Strong organizational skills and follow through
  • Highest standard of confidentiality, discretion and work ethic
  • Ability to work both independently and on a team
  • Multi-lingual skills a plus
  • Prior experience with SAP is desirable
Responsibilities
  • Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
  • Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
  • Issue timely and accurate client communications
  • Work with Shipping Coordinator to organize shipping quotes and deliveries
  • Work with Logistics team to manage client shippers
  • Ensure financial transactions comply with corporate governance
  • Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
  • Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property