Post Sale Experience Coordinator @ Sotheby’s

ABOUT SOTHEBY’S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

THE ROLE

As an integral part of the Post-Sale Services team, the Post-Sale Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy.

RESPONSIBILITIES

Assist buyers and sellers through the post-sale process:

Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
Issue timely and accurate client communications
Work with Shipping Coordinator to organize shipping quotes and deliveries
Work with Logistics team to manage client shippers
Ensure financial transactions comply with corporate governance
Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property

General:

Facilitate temporary releases of purchases for 3^rd party services
Manage property releases for non-sale inventory
Participate in project work as requested by Head of Department

IDEAL EXPERIENCE & COMPETENCIES

Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
Calm demeanor, especially under pressure
Good numeracy skills. Experience with basic bookkeeping is an advantage
Well presented with a friendly, enthusiastic and welcoming disposition
Exceptional oral and written communication skills
Logical and practical thinking, with excellent resourcefulness and problem-solving skills
Strong organizational skills and follow through
Highest standard of confidentiality, discretion and work ethic
Ability to work both independently and on a team
Multi-lingual skills a plus
Prior experience with SAP is desirable

The proposed salary for this position is $50,000 plus OT. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

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The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

Compensation Overview

6 month growth

1 year growth

2 year growth