Teacher Membership Specialist

Updated on 3/21/2023

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Sales

Salesforce

Communications

Requirements

Bachelor's Degree
Comfortable with technology and passionate about bringing technology into the classroom
Energetic, positive person who works well independently and as part of a team
Strong written and oral communication skills
Prior experience with phone systems and communication via email
Detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills

Responsibilities

Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries
Effectively communicate key product features and benefits to customers via email and phone
Receive and assist with purchase orders, credit cards payments and checks
Provide exceptional customer service to current and prospective customers
Support IXL classroom and school site license accounts

Desired Qualifications

1-2 years experience in customer service, sales or educational organization. Any K-12 classroom experience is a plus

IXL Learning, a leading edtech company with products used by over 14 million students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

This position is for a Teacher Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This is a full time position in our Raleigh, NC office with a hybrid work schedule.

WHAT YOU’LL BE DOING

Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries
Effectively communicate key product features and benefits to customers via email and phone
Receive and assist with purchase orders, credit cards payments and checks
Provide exceptional customer service to current and prospective customers
Support IXL classroom and school site license accounts

WHAT WE’RE LOOKING FOR

Bachelor’s Degree
1-2 years experience in customer service, sales or educational organization. Any K-12 classroom experience is a plus
Comfortable with technology and passionate about bringing technology into the classroom
Energetic, positive person who works well independently and as part of a team
Strong written and oral communication skills
Prior experience with phone systems and communication via email
Detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.