Director – Data Operations

Essential Functions

• Production Environment Management: Oversee a large-scale production environment with multiple workloads at varying cloud maturity levels, ensuring stability, performance, and reliability.
• Team Leadership: Manage and mentor a team of data engineers, fostering a collaborative and innovative work environment that encourages professional growth and development.
• Project Guidance: Guide and direct data and data infrastructure projects from conception through execution, ensuring alignment with organizational goals and best practices.
• Continuous Improvement: Drive and implement improvements throughout the team, promoting the adoption of new technologies, methodologies, and processes to enhance efficiency and effectiveness.
• Compliance: Ensure compliance with relevant industry standards such as SOC 2, HIPAA, and other regulatory requirements, maintaining the highest standards of data security and privacy.
• Collaboration: Partner with development teams to deliver scalable, reliable, and secure solutions, ensuring seamless integration and functionality across all systems.
• Communication: Communicate effectively with all levels of the organization, balancing competing priorities and providing clear updates on project status, challenges, and successes.
• Strategic Planning: Develop and implement plans to achieve company and departmental goals, aligning data operations with overall business objectives.
• Incident Response: Drive incident response efforts, managing a 24/7 on-call rotation to promptly address and resolve issues, minimizing impact on customers and operations.
• Project Estimation: Estimate effort and timelines for projects, ensuring realistic and achievable deadlines while maintaining high-quality standards.
• Solution Architecture: Architect and design solutions to complex systems, leveraging expertise in data infrastructure and cloud technologies to meet current and future needs.
• Issue Resolution: Evaluate and address advanced issues, providing effective solutions for customer-impacting problems and ensuring a positive user experience.

Minimum Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field. Advanced degrees or relevant certifications are a plus.
• Experience: Proven experience in data operations management, with a strong track record of leading and mentoring technical teams.
• Technical Skills: Expertise in cloud technologies, data infrastructure, and compliance standards such as SOC 2 and HIPAA. Proficiency in programming languages and tools relevant to data operations.
• Leadership: Demonstrated ability to lead and inspire teams, manage multiple projects simultaneously, and drive continuous improvement initiatives.
• Communication: Excellent communication and interpersonal skills, with the ability to effectively convey complex technical information to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues before they escalate.
• Experienced Leader with a proven track record of managing teams.

Experience Level

• Larger infrastructure environment

Working Environment/Physical Demands

• Working Environment:
• Fully Remote
• Long-distance or air travel as needed – not to exceed 10% travel.
• Physical Demands:
• Activities require a significant amount of work in front of a computer monitor

Total Rewards

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• iCREATE Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options