Full-Time

Technical Support Representative

BigCommerce

BigCommerce

1,001-5,000 employees

Open SaaS ecommerce platform for online businesses

Consumer Software

Compensation Overview

$15.39 - $26.03Hourly

Junior, Mid, Senior

Remote in USA

Requirements
  • Business level fluency in both French and English languages
  • Experience in a customer-facing, service-oriented role
  • Exceptional ability to utilize self-service resources
  • Strong aptitude toward various web, eCommerce, and hosting technologies
  • Exceptional critical thinking and soft skills
  • Ability to read or edit within at least one web language
  • Must be flexible to shift work and occasional overtime in a 24x7x365 environment
Responsibilities
  • Provide outstanding phone, email, and chat-based technical support
  • Develop solutions and utilize standard operating procedures for improving customer satisfaction
  • Communicate with the management team and developers to improve product functionality
  • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
  • Assist customers with common billing, invoice, and account issues
  • Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices

BigCommerce, a top-tier Open SaaS ecommerce platform, offers an optimal blend of enterprise-level functionality, customization, and performance, all while maintaining user-friendly simplicity. Their unique Open SaaS solution combines the benefits of SaaS and API-enabled flexibility, providing the necessary tools and integrations for swift customization, scalability to meet the global shift to online purchasing, and agility to secure and expand sales. With a proven track record of significantly reducing total cost of ownership (TCO) for leading brands, and a global presence across 150 countries, BigCommerce stands as a strong industry leader in the ecommerce sector.

Company Stage

IPO

Total Funding

$219.2M

Headquarters

Austin, Texas

Founded

2009

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

5%

2 year growth

7%