Sales Operations Manager

Career Category

Sales & Marketing Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sales Operations Manager, Field Data & Reporting – Rep Alerts/Suggestions Program Analyst

What you will do

Let’s do this. Let’s change the world. In this vital role the Sales Operations Manager, Field Data & Reporting – Rep Alerts/Suggestions Program Analyst will play a key role in establishing and supporting Amgen’s Rep Alerts/Suggestions program. This capability, which involves multiple teams across multiple functions to enable, leverages business rules and advanced data science models to analyze large amounts of information to generate actionable insights for our US field sales representatives.  By ensuring timely delivery of Rep Alerts/Suggestions, this capability directly enables field teams to prioritize customer engagements, focus on the right topics, and ultimately improve productivity and impact.

Responsibilities

Program Management

• Support the ongoing management and execution of Amgen’s Rep Alerts/Suggestions program
• Lead the cross-functional team to design, implement, and operationalize the Rep Alerts/Suggestions capability
• Oversee cadence and delivery of Rep Alerts/Suggestions to US field sales teams, ensuring accuracy, timeliness, and business relevance
• Evaluate and implement new approaches (AI/ML, automation, personalization) to improve the quality of Rep Alerts/Suggestions
• Drive continuous improvements in the end-to-end process, from data ingestion to field delivery
• Benchmark Amgen’s capabilities against industry best practices

Field Enablement & Adoption

• Partner with Field Effectiveness and Sales Leadership to develop communication and training materials to ensure field representatives understand and adopt Rep Alerts/Suggestions effectively
• Gather feedback from field users to continuously improve relevance, usability, and impact of Rep Alerts/Suggestions

Governance & Compliance

• Maintain documentation of business rules, model assumptions, and decision logic underlying Rep Alerts/Suggestions
• Ensure compliance with Amgen’s compliance, legal, and data privacy requirements
• Develop and maintain the standards for the Rep Alerts/Suggestions capability

Measuring Value & Business Impact

• Define and execute methodologies to measure the business value of Rep Alerts/Suggestions for a brand
• Quantify impact through KPIs such as field adoption, engagement effectiveness, sales impact, etc.
• Provide insights and recommendations to Sales Leadership on maximizing the impact of the Rep Alerts/Suggestions

Cross-Functional Alignment, Collaboration, & RACI Ownership

• Develop, maintain, and enforce the RACI framework and the capability playbook to drive clarity of roles and responsibilities across functions
• Act as a bridge between Analytics, Data Management, Decision Sciences, Field Excellence, Technology, and Business Stakeholders to ensure seamless delivery of Rep Alerts/Suggestions
• Use the RACI to proactively identify ownership gaps, streamline decision-making, and support efficient and scalable planning and execution
• Align business requirements with technical solutions, balancing scalability, performance, supportability, and user experience

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Field Data & Reporting professional we seek has these qualifications.

Basic Qualifications

• Master’s degree & 8+ years of experience in Bio/Pharmaceutical Analytics, Data, and Reporting
• Bachelor’s degree & 10+ years of experience in Bio/Pharmaceutical Analytics, Data, and Reporting

Preferred Qualifications

• Technical Expertise
  • Experience with data-drive insights delivery capabilities
  • Experience with overseeing complex systems, integrations, and processes and being able to understand how a capability works end-to-end
  • Strong problem solving skills, with the ability to diagnose issues, identify root causes, and mobilize teams to resolve problems within a complex environment
  • Experience with industry standard field-facing tools such as CRM (e.g. Veeva) and Alignment and Roster management systems/data

• Program Management and Governance:
  • Proven ability to establish and manage structured programs in a complex, cross-functional environment
  •  Experience building and maintaining RACI frameworks to ensure clarity, alignment, and accountability across stakeholders
  • Strong track record of managing program roadmaps, governance processes, and cross-team dependencies
  • Experience driving change management and securing field adoption of new capabilities

• Measuring Business Impact
  • Demonstrated ability to measure and communicate the value of analytics/insight programs at a brand or enterprise level
  • Experience defining and tracking KPIs such as adoption rates, engagement effectiveness, sales impact, and ROI
  • Ability to make data-driven recommendations on how to maximize the impact of a capability
  • Ability to partner with business stakeholders to ensure programs and capabilities meet business objectives and needs

• Collaboration & Communication
  • Strong stakeholder management skills, with the ability to partner effectively across Analytics, Data Management, Decision Sciences, Field Excellence, Technology, and Business Stakeholders
  • Excellent written and verbal communication skills, with the ability to translate complex technical ideas into clear, business terms
  • Proven ability to influence leaders and align diverse teams around program goals and objectives

• Industry & Domain Knowledge
  • Experience working with commercial data sets in Bio/Pharmaceutical industry (e.g. sales, CRM, Patient Hub data, Field Force Effectiveness metrics)
  • Strong understanding of Bio/Pharmaceutical field force effectiveness, commercial operations processes, and customer engagement models
  • Understanding of compliance and privacy considerations in delivering field-facing insights

• Leadership & Other Qualifications
  • Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
  • Strong problem-solving and critical-thinking skills with a proactive mindset
  • Demonstrated ability to foster a culture of continuous improvement and innovation
  • Demonstrated ability to align cross-functional teams to a common goal and shared sense of accountability

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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