The role:

Garner is looking for an experienced operations manager to join the Claims Team. This role will be critical to scaling our claims operations, a core function at Garner. The ideal candidate will combine empathy and data-driven decision-making to build processes, manage a team, and scale ongoing programs.

This position is fully remote.

What you’ll do:

• Manage the claims processing function, a central and high-visibility role within Garner
• Oversee performance against key metrics, including SLA and quality indicators
• Directly supervise and develop a team of skilled claims associates, implementing tools, training, and management protocols to enhance the team’s accuracy and efficiency
• Use no-code and low-code tools to create, execute, and scale operational processes (e.g., using Google Sheets, Zendesk automations, and SQL queries)
• Act as the primary escalation point for complex inquiries from members and internal stakeholders, providing expert resolution and guidance
• Partner closely with the Director of Claims and other internal stakeholders on special projects and to further claims-related programs and products

The ideal candidate has:

• 5+ years of experience managing operations in fast-paced environments (healthcare technology experience preferred)
• Experience managing teams of 4+ people and a strong interest in people management
• Exceptional stakeholder management skills, with experience addressing complex customer or client escalations
• Proficiency in using data and no-code/low-code tools to build and run complex processes
• Strong organizational skills, high attention to detail, and a drive to complete tasks fully and accurately
• Grit and a willingness to "roll up your sleeves" in order to achieve desired outcomes
• A commitment to Garner’s mission to improve the healthcare system

The salary range for this position is $100,000 - $125,000 annually. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.