Full-Time
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Updated on 8/25/2026
4Front Credit Union
51-200 employees
Member-owned financial cooperative serving Michigan
Compensation Overview
$19.80 - $24.76/hr
No H1B Sponsorship
Traverse City, MI, USA
In Person
 Customer Experience & Support (1) |
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- A high school diploma or equivalent is required.
- Customer service, sales, or financial services experience is preferred.
- Strong communication and interpersonal skills are required.
- The ability to build relationships and provide excellent service is required.
- Attention to detail and accuracy are required.
- Problem-solving and critical-thinking skills are required.
- Basic math and computer skills are required.
- The ability to manage multiple tasks in a fast-paced environment is required.
- The role requires adherence to Bank Secrecy Act and Office of Foreign Assets Control requirements, U.S. Patriot Act regulations, and Gramm-Leach-Bliley privacy and information security standards.
- The role requires occasional lifting of 25–50 pounds.
- Greet members and provide prompt, professional, and friendly service.
- Build relationships by understanding member needs and providing solutions.
- Answer questions, resolve issues, and support financial inquiries.
- Deliver a consistent and positive member experience.
- Process transactions accurately, including deposits, withdrawals, and payments.
- Open, maintain, and close member accounts.
- Support account services including individual retirement accounts, health savings accounts, and certificate accounts.
- Assist with card services, online banking, and digital tools.
- Research and resolve account discrepancies and member concerns.
- Provide clear explanations and guidance to members.
- Escalate complex issues as needed.
- Support members through challenging or sensitive situations.
- Identify opportunities to recommend products and services.
- Support consultative conversations aligned with member needs.
- Contribute to branch service and sales goals.
- Promote financial wellness and member education.
- Maintain accuracy in transactions, balancing, and reporting.
- Support vault, cash handling, and branch operational procedures.
- Assist with interactive teller machines, coin machines, and related equipment.
- Follow policies, procedures, and compliance requirements.
- Support team members and contribute to a positive branch environment.
- Share knowledge and assist with training and onboarding.
- Participate in meetings and branch initiatives.
- Communicate updates, issues, and opportunities.
- Complete tasks accurately and within established timelines.
- Maintain organization and attention to detail.
- Follow security, compliance, and safety procedures.
- Support continuous improvement of branch operations.
- Assume responsibility for assigned tasks and duties.
- Customer service, sales, or financial services experience is preferred.
- Bilingual Spanish and English ability is preferred for member-facing roles at the Holland and Zeeland branches.
4Front Credit Union is a Michigan-based, member-owned financial cooperative that provides banking services such as savings accounts, checking, loans, and mortgages. Members fund the credit union through deposits, which the institution uses to offer loans and earn dividends for members; profits and voting power stay with members. The company operates through branches, online and mobile banking, and other financial tools to help people manage money. Unlike traditional banks, its owner-members vote on policies and share profits, and accounts are insured by the National Credit Union Administration (NCUA). The goal is to help members make money moves that matter while maintaining a community-focused, friendly work culture.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Traverse City, Michigan
Founded
2015
Get referred to 4Front Credit Union
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 2026 IDC Portal lists 4Front at $1.02 billion assets.
- Scienaptic's April 2026 rollout improves auto yields during volatile vehicle pricing.
- 4Front's July 2026 careers page shows active hiring across operations.
What critics are saying
- April 2026 AI pricing shifts credit risk onto models and vendor uptime.
- The Old Mission integration strains systems, branding, and staff through 2026.
- At $1.02 billion assets, one bad Michigan recession can hit capital fast.
What makes 4Front Credit Union unique
- April 2026: Scienaptic's LendSmart Auto prices each auto loan by borrower and VIN.
- Q2 says 4Front improved primacy and member satisfaction through digital banking partnerships.
- The 2024 Old Mission Bank acquisition expanded 4Front to 20 branches.
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Benefits
Professional Development Budget
Flexible Work Hours
Company News
4Front Credit Union has selected Scienaptic AI's LendSmart Auto platform to transform its vehicle loan pricing strategy. The AI-powered engine replaces traditional rate-sheet pricing with deal-level pricing based on individual borrowers, vehicle collateral and real-time market conditions. LendSmart Auto integrates vehicle data at VIN level, analysing depreciation curves, regional resale demand, auction recovery projections and loan-to-value exposure for each deal. The system incorporates 4Front's target return on assets whilst factoring in deal and operational costs. Founded in 2014, Scienaptic AI supports over 150 lenders managing $3.9 trillion in assets. The platform processes over three million credit decisions monthly, evaluating loans worth more than $3 billion, enabling 1.7 million underserved individuals to access credit opportunities.
Q2 Holdings (NYSE: QTWO) has announced significant results from its partnership with 4Front Credit Union, a Michigan-based institution with over $1 billion in assets.
BATA Executive Director Kelly Dunham is leaving the organization at the end of the year to take an executive leadership role with 4Front Credit Union.
Scienaptic AI, a New York-headquartered, leading AI-powered credit underwriting platform, announced that its Credit Union Service Organization (CUSO)
Nusenda merged with New Mexico Energy Federal Credit Union in 2013.