Full-Time
Relationship Banker
Updated on 8/1/2026
M&T Bank
10,001+ employees
Full-service banking with mortgage, deposits, loans
Compensation Overview
$23.84 - $39.74/hr
Boston, MA, USA
In Person
 Finance & Banking (1) |
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- A high school diploma or equivalent GED and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience, or a high school diploma or equivalent GED and at least 1 year of proven proactive sales experience are required.
- Strong verbal communication and interpersonal skills are required.
- The ability to demonstrate exceptional customer service is required.
- A well-organized approach with time management and prioritization skills is required.
- Demonstrated financial services product knowledge is required.
- The ability to communicate tactfully and diplomatically with internal and external customers is required.
- Proficiency with internet user-level technology is required.
- The ability to stand for long periods, use hands and fingers for extended periods, lift objects weighing 5 to 30 pounds, and read fine print is required.
- The ability to interact with customers in an open, face-to-face work environment and use fax, telephone systems, copiers, and other communication tools is required.
- Identify customers' needs through the bank's retail sales process and provide proactive basic sales solutions through customer outreach for basic customer needs or refer complex customer needs to the appropriate team member or partner.
- Specialize in the branch customer experience through lobby management, servicing, and sales interactions for retail and business customers.
- Perform relationship management activities, including customer assessments, profiling for sales opportunities, account opening, and lead-focused outbound calling.
- Perform sales process activities, including profile and pre-call planning, outreach, appointment preparation, customer interactions or appointments, and follow-up.
- Perform risk management activities, including audit requirements, fraud prevention, Know Your Customer, and customer information profile controls.
- Research customer profiles to assess ways to add value to clients' banking relationships and transition to needs-based discussions about financial goals.
- Identify customers' financial needs and present appropriate product and service options while working with internal business partners.
- Reach out proactively to clients by email or phone to follow up and educate them about value-added products and services.
- Onboard new customers through customer outreach regardless of the available channel or the individual who opened the account.
- Establish trust with existing clients through regular proactive outreach.
- Schedule preset appointments for the following week and hold appointments each week.
- Prepare adequately for scheduled appointments and sales interactions using a pre-call plan.
- Perform customer servicing interactions.
- Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators as applicable.
- Complete other related duties as assigned.
- Meet and maintain registration requirements under the Federal SAFE Act.
- Serve as the focal point in the branch for sales, service, and referral opportunities supporting overall branch goals and activity requirements.
- Drive customer flow in the branch to support sales, service, and referral activities.
- Service existing customers and grow the business by identifying sales opportunities with customers.
- Stay current on operational, product, and system changes or enhancements and demonstrate sound risk-management decisions to help the branch manage preventable losses and reduce fraudulent activity.
- An associate degree is preferred.
- A notary public license is preferred.
- Bilingual ability is preferred based on branch needs.
M&T Bank is a full-service financial institution that offers a wide range of banking solutions for individuals, small businesses, and larger enterprises. Its products include personal and business checking accounts, mortgage assistance programs, loans, deposits, investment products, and mobile banking. The bank serves mainly customers in the Northeastern and Mid-Atlantic United States and emphasizes community engagement and customer-focused service. It generates revenue from interest income, fees, and service charges tied to loans, deposits, and other financial products. The company’s recent merger with United Bank, N.A. expands its footprint and enhances its service offerings. The goal is to provide accessible financial services to communities while growing its market presence and deepening local connections.
Company Size
10,001+
Company Stage
IPO
Headquarters
Buffalo, New York
Founded
1993
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Simplify's Take
What believers are saying
- Grantmaking and employee volunteerism reinforce deposit loyalty in local markets.
- Commercial loan growth supports earnings through higher average earning assets.
- Share repurchases and a 10.19% CET1 ratio signal capital flexibility.
What critics are saying
- Commercial real estate exposure increases charge-off risk if regional property values weaken.
- Deposit competition from national and online banks pressures net interest margins.
- A Northeastern slowdown would hit lending, mortgages, and community-based brand equity together.
What makes M&T Bank unique
- M&T pairs regional banking with a large 1993-founded charitable foundation.
- Its footprint spans 12 states and Washington, D.C., enabling local relationship banking.
- Regional charitable committees target community needs directly across its markets.
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Benefits
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Paid Holidays
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Growth & Insights and Company News
6 month growth
↑ 10%1 year growth
↑ 10%2 year growth
↑ 10%M&T Bank Corporation is expected to announce its fiscal Q1 2026 earnings on 15 April, with analysts forecasting earnings of $4.03 per share, up 19.2% year-over-year. The Buffalo-based bank holding company has beaten Wall Street estimates in three of the past four quarters. For full-year 2026, M&T Bank is projected to deliver earnings per share of $18.77, representing 9.1% growth from fiscal 2025. The company's shares have risen 11.9% over the past 52 weeks, outperforming the financial sector but trailing the broader S&P 500. The bank's recent performance has been driven by higher net interest income, improved margins and disciplined cost control. Analysts maintain a "Moderate Buy" rating, with a mean price target of $234.55, suggesting 14.6% upside potential.
M&T Bank has demonstrated solid revenue growth driven by its core lending business and fee-based operations. Net interest income grew at a 7.9% compound annual growth rate over seven years through 2025, supported by loan expansion and a strong deposit franchise. Loans and leases grew at a 12.9% CAGR over the same period, whilst deposits rose 9.2%. The bank has also strengthened non-interest income through treasury management, capital markets and mortgage banking, which grew at a 3.9% CAGR between 2018 and 2025. For 2026, management projects net interest income of $7.2-$7.35 billion and non-interest income of $2.67-$2.77 billion, up from $6.95 billion and $2.74 billion respectively in 2025. Average loans are expected to reach $140-$142 billion, with deposits at $165-$167 billion.
SL Green Realty Corp. (NYSE: SLG) refinanced $2.0 billion of its $2.4 billion corporate credit facility, extending maturities and reducing borrowing costs by 25 basis points across multiple components. The Manhattan...
M&T Bank chairman and CEO René Jones released his annual shareholder letter highlighting the bank's record $2.88 billion in earnings for 2025 and its technology transformation efforts. The letter emphasises how M&T outperformed peers despite an uncertain operating environment. Jones described the past year as a "Rorschach Economy", where different communities experienced varying economic conditions. He stressed the bank's focus on generating consistent, high-quality earnings rather than chasing short-term growth. The letter details M&T's investments in technology and talent development, whilst reinforcing the bank's commitment to traditional banking fundamentals. Jones credited the company's success to its employees, noting their adaptability and judgement in navigating industry changes. M&T operates across the eastern US from Maine to Virginia.
~ Proactive Step, Strengthens Liquidity, Reduces Borrowing Costs by ~$3.7 Million While Accelerating Growth ~CHARLES TOWN, W.Va., March 12, 2026 /PRNewswire/ -- American Public Education, Inc. (the "Company")