Billing - Phone Specialist

Irvine, California, United States

SCHEDULE:  Mon - Fri, traditional EST or PST hours

We are seeking to add a Billing Phone Specialist to our team. This individual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

What you’ll do:

• Be well-versed in all Invitae processes and policies to respond clearly to high volume billing phone and e-mail inquiries. Spend approx. six hours on phones and two hours returning voicemails, chats and/or tags from Salesforce

• Identify issues and suggest potential improvements

• Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers 

• Participate in projects that extend beyond your day to day to stretch you to think outside the box

What you bring:

• Exceptional attention to detail and organizational abilities

• Outstanding phone communication skills and ability to complete a high volume of calls

• Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.

• Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond

• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

• Bachelor’s degree

• 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college

• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)

• Bilingual a plus