Customer Success Manager
Confirmed live in the last 24 hours
San Francisco, CA, USA
Experience Level
Desired Skills
  • 5+ years experience driving success with enterprise customers. SaaS customer success, consulting experience, account management or sales organization experience are a plus
  • Strong interpersonal skills and experience quickly building customer relationships at every level
  • Comfort speaking to and partnering with a technical audience
  • Curiosity to work across all types of departments, exploring limitless use cases
  • Ability to adopt the approach of continuous improvement and actively contribute to how we operate as a team
  • Bachelor's Degree
  • Partner with customers through their journey on Retool, being prescriptive to focus on the highest impact opportunities
  • Create a joint vision with customers on how to leverage Retool for their business needs
  • Identify common customer challenges or opportunities, and actively suggest better solutions
  • Partner with customers to share the value of Retool with their organization, and help drive customer references and case studies
  • Represent the voice of the customer to help us build the best product for our customers
  • Find opportunities to implement one to many programs that can efficiently drive customer outcomes at scale

51-200 employees

Internal tooling software
Company Overview
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
  • Competitive healthcare, dental and vision benefits.
  • Breakfast, lunch and dinner at our San Francisco and New York offices.
  • $1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).
  • $1,000 work-from-home-setup stipend.
  • Take the time you need to recharge!
  • Family planning support and paid parental leave.
  • Enrollment and matching up to an effective rate of 4%.
  • Mental health and wellness benefits