Product Support Advisor

Sandvik Mining
Product Support Advisor – Cadia mine site I Orange, NSW

About the opportunity

As a key liaison between Sandvik and our contracted customer, you’ll engage with stakeholders across all levels of the customer organisation. Your primary goal is to maximise the functionality and reliability of Sandvik equipment, while remaining mindful of operational costs. You’ll play a pivotal role in delivering outstanding customer service by facilitating clear communication between Sandvik and our clients. This includes partnering closely with the customer’s Maintenance Management Team to drive continuous improvement in equipment performance.

This position is based from the customer site in Cadia, NSW.

Roster: 9-day fortnight; Monday – Friday Roster (11 hour shifts)  

Responsibilities:

• Managing the Service Support to accomplish the goals and objectives of the business.

• Managing the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction.

• Developing direct customer relationships.

• Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business.

• Facilitation of coaching and mentoring of site technical staff.

• Assist in root cause failure analysis.

• Function as first line support for helpdesk issues & technical support in Sales Area.

• Identify and support with continuous improvement initiatives.

• Bulletin Administration and Support.

• Assist Planning department in the optimisation of maintenance strategy development.

• Collect technical feedback and provide feedback to Product Masters/EQ Division Product line.

About you

A mechanical trade qualification or mechanical aptitude is essential for this role along with experience in underground mining.The ideal candidate will have a high level of initiative, drive and determination to achieve goals and targets set for customer satisfaction. Knowledge of Sandvik’s underground equipment product lines would be a distinct advantage.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• Superannuation contributions, with the ability for you to opt into higher superannuation amounts.

• Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.

• Company-wide bonus scheme to reward your hard work and dedication.

• Company-funded paid parental leave, with superannuation contributions during the leave period.

• Extensive training opportunities, from internal programs to contributions towards external studies.

• Sandvik Wellness Program to support and enhance your health and wellbeing.

• Ongoing development, opportunities with extensive internal and external training opportunities.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
 

For further information about the role please reach out to Talent Acquisition Specialist – Chelsea Webb – [email protected]