Full-Time

Customer Success Manager

Multiple Teams

Posted on 9/13/2025

EVPassport

EVPassport

51-200 employees

Business-focused EV charging hardware and software

Compensation Overview

$75k - $100k/yr

+ Variable Compensation

Remote in USA

Remote

Category
Sales & Account Management
Requirements
  • 5+ years of experience in Customer Success, Account Management, or a similar relationship management role.
  • A background in B2B SaaS, mobility, real estate tech (proptech), or infrastructure services is strongly preferred.
  • Exceptional problem-solving and critical-thinking skills.
  • A strong sense of ownership and autonomy.
  • Excellent executive-facing communication and presentation skills.
Responsibilities
  • Own the full lifecycle for a diverse book of enterprise accounts, including onboarding, implementation, adoption, retention, and expansion.
  • Build trusted, long-term relationships with senior stakeholders, becoming their go-to strategic partner for all things EV charging.
  • Act as the central point of contact for your customers, taking full ownership of issues from diagnosis to resolution.
  • Demonstrate a relentless commitment to responsiveness, acknowledging customer inquiries within 24-48 hours and proactively communicating project milestones and resolutions.
  • Ask thoughtful questions to uncover root causes, not just symptoms, and transform customer problems into moments that build trust and add value.
  • Show initiative in improving our processes; you won't just put out fires but will be resourceful in finding and documenting scalable solutions.
  • Deliver clear, confident, and engaging customer communications, from kickoff calls to executive-facing business reviews, translating technical concepts into business-friendly language.
Desired Qualifications
  • Knowledge of electric vehicles (EVs) and charging dynamics.
  • Experience and enthusiasm for thriving in a fast-paced, scaling startup environment where collaboration and initiative are key.

EVPassport provides hardware and software to help businesses offer EV charging. It sells charging stations starting at $999 with a first-year fee waiver, plus installation support and rebates guidance. The chargers work with all EVs (including Teslas) and a software platform manages charging, integrates with business apps, and allows branding customization. The platform is open and integrable, helping businesses monetize charging and enhance customer engagement with a seamless experience.

Company Size

51-200

Company Stage

Acquired

Total Funding

$200.3M

Headquarters

New York City, New York

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Northleaf's $200M commitment ensures stability through market shifts.
  • KETTLER deploys over 1,000 chargers across U.S. multifamily properties.
  • KBS partnership expands chargers in Class A portfolio supporting ESG goals.

What critics are saying

  • ChargePoint's 200,000 chargers dominate enterprise contracts eroding share.
  • Tesla Superchargers open to non-Teslas divert 40% multifamily demand.
  • NEVI rebates favor Electrify America blocking 30-50% installations.

What makes EVPassport unique

  • EVPassport provides zero-capital solutions funding 100% of charger builds.
  • Achieves 99% uptime via in-house deployment, maintenance, and upgrades.
  • Offers open platform integrating EV charging into business applications.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

5%

2 year growth

15%
EVPassport
Dec 10th, 2025
KETTLER selects EVPassport as its preferred EV charging provider across its entire portfolio

KETTLER selects EVPassport as its preferred EV charging provider across its entire portfolio. LOS ANGELES, California (December 10, 2025) - KETTLER, a leading U.S. real estate investment firm, has announced a long-term partnership with EVPassport, the nation's fastest-growing EV charging provider for large enterprises. Following successful initial deployments with EVPassport at several sites, KETTLER has selected EVPassport as its preferred partner. Under this expanded partnership, KETTLER intends to deploy more than 1,000 chargers throughout their U.S. properties. This marks a significant step forward in expanding EV charging infrastructure across its portfolio and delivering next-generation, tech-enabled amenities. "As a leading, integrated multifamily investment firm, developer, and property management company in the Mid-Atlantic and Southeast regions, and looking to expand nationally, we felt the need to find a permanent, blue-chip partner for all of the EV charging needs at our high-end assets," said Cynthia Fisher, President of KETTLER. "EVPassport uniquely brings a combination of the highest quality technology and service with long-term capital so we can provide the best, sustainable EV charging platform to our customers." "We are delighted to partner with KETTLER, one of the true innovators in real estate. Our core focus is to deliver best-in-class EV charging solutions built to the highest quality standards and designed for long-term durability." said Robert René, Chief Executive Officer of EVPassport. "Providing our technology and obsessive customer service for one of the best companies in the sector is precisely why EVPassport was built and KETTLER epitomizes the kind of blue-chip partner that EVPassport is dedicated to serve." Backed by vast institutional funding, EVPassport is built on reliability and durability. Its zero-capital solution, gold-standard deployments, and 99% charger uptime position the company as the ideal partner to scale EV charging across an entire real estate portfolio. About EVPassport LLC EVPassport provides end-to-end EV charging solutions for large enterprises in real estate, hospitality and the workplace. Owned by Northleaf Capital, a multibillion dollar investment fund, the company provides a sector-leading platform and technology plus 100% of the capital required to build and maintain an EV charging network. EVPassport combines top-quality technology, deployment and support with an industry-leading 99% charger uptime. To learn more, visit www.evpassport.com and follow EVPassport on LinkedIn. KETTLER is a vertically integrated, multifamily-focused investment firm, an award- winning real estate and land developer, and property management company. The firm has over 47 years of providing superior capabilities across the investment lifecycle; acquisition, zoning/entitlement, predevelopment, leasing, operations asset management and disposition. To learn more, visit www.kettler.com and follow KETTLER on LinkedIn. About EVPassport LLC. EVPassport provides integrated and reliable EV charging solutions to both enterprise and commercial businesses. EVPassport is headquartered in Santa Monica, California, with locations throughout North America. To learn more, visit www.evpassport.com and follow EVPassport on LinkedIn. Join the EV revolution. Be a part of the electric vehicle revolution with EVPassport. Reach out to its team to discover how its innovative platform can transform your business.

EVPassport
Dec 9th, 2025
KBS partners with EVPassport to expand EV charging infrastructure across class A portfolio

KBS partners with EVPassport to expand EV charging infrastructure across class A portfolio. NEWPORT BEACH, California (December 9, 2025) - KBS, one of the largest owners and operators of premier commercial real estate in the nation, and EVPassport, an EV charging solutions provider with a rapidly growing charging network, announce they have partnered to increase the number of EV charging stations across KBS' Class A portfolio of properties. The partnership benefits both property owners and their tenants, according to Marc DeLuca, KBS CEO and Eastern regional president. "At KBS, we're committed to delivering exceptional environments that align with the sustainability goals of today's leading companies," says DeLuca. "On-site EV charging stations have become a must-have amenity. Partnering with EVPassport allows us to enhance the tenant experience with a high-performance solution that is environmentally responsible but also incredibly user-friendly. This is another step in our continued effort to position each of our assets for long-term value." EV charging infrastructure is growing, the number of public EV charging stations in the U.S. increased from approximately 30,000 in 2016 to nearly 200,000 by early 2025. Tenants enjoy the convenience of charging stations in their apartment buildings and at work. A PwC analysis projects that EV infrastructure will grow nearly tenfold to satisfy the charging needs, of an estimated 27 million EVs on the road by 2030. "We are honored to partner with KBS, a bona fide best practices real estate company. EVPassport's focus is to deliver a best-in-class EV charging solution to enterprise customers," said Robert René, Chief Executive Officer of EVPassport. "We offer sector-leading technology, nationwide deployment, obsessive customer service and the resources to fund 100% of the capital. This commitment to a long-term, sustainable EV charging platform is why EVPassport was built, and KBS is precisely the type of customer we are dedicated to serving." Backed by Northleaf Capital Partners, a global private markets investment firm with two decades of global investing experience, EVPassport brings strong financial strength to the EV charging sector. Northleaf has committed $200 million in capital to EVPassport and continues to provide support through its infrastructure funds, ensuring long-term stability and growth. "Northleaf's backing sets EVPassport apart, giving us the financial foundation and resources to deliver consistent, high-quality service regardless of shifting market conditions," says René. "While many EV charging companies outsource critical functions like deployment, technology, maintenance and connectivity upgrades, we handle everything in-house. That means owners and operators like KBS, can count on our reliable performance." Since launching KBS' Green Team in 2022, the company has developed a comprehensive ESG policy that extends from its corporate headquarters to properties nationwide. With continuous monitoring and the rollout of strategic energy reduction initiatives, KBS is on track to meet its first major target - achieving a 5% reduction in greenhouse gas (GHG) emissions by the end of 2025. "Our foundational values are the driving force behind our commitment to sustainability. KBS' purpose driven, relationship-focused approach is embedded in our sustainability program. It's how we create lasting value for our assets and our tenants," says DeLuca. "By partnering with EVPassport, we're deepening our commitment to reducing energy use and carbon emissions while delivering the kind of premium amenities that set our properties apart." For more information on KBS' sustainability program please visit: https://kbs.com/impact/ KBS is one of the largest investors of premier commercial real estate in the nation. As a private equity real estate company and an SEC-registered investment adviser, KBS and its affiliated companies have completed transactional activity of more than $45.5 billion on behalf of private and institutional investors globally. Founded in 1992 by Peter Bren and Chuck Schreiber, KBS acquires and operates high-quality commercial real estate including nearly 1,700 multifamily, industrial, office and retail assets since inception. The firm is committed to its business ethics, its business relationships, and its constant focus on exceeding the expectations of its investors, partners, and tenants. SEC registration as an investment advisor does not imply any particular level of skill or training. For more information on KBS, please visit www.kbs.com. This release may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements relating to KBS' ability to invest in and manage a diverse portfolio, and the performance of its assets and the real estate markets in which those assets are located. These statements are subject to known and unknown risks, uncertainties and other factors which may cause KBS' properties' actual results, performance, or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. About EVPassport EVPassport provides end-to-end EV charging solutions for large enterprises in real estate, hospitality and the workplace. Owned by investment vehicles managed by Northleaf Capital Partners, the company provides a sector-leading platform and technology plus 100% of the capital required to build and maintain an EV charging network. EVPassport combines top-quality technology, deployment and support with an industry-leading 99% charger uptime. To learn more, visit www.evpassport.com and follow EVPassport on LinkedIn. About EVPassport LLC. EVPassport provides integrated and reliable EV charging solutions to both enterprise and commercial businesses. EVPassport is headquartered in Santa Monica, California, with locations throughout North America. To learn more, visit www.evpassport.com and follow EVPassport on LinkedIn. Join the EV revolution. Be a part of the electric vehicle revolution with EVPassport. Reach out to its team to discover how its innovative platform can transform your business.

Automotive World
Feb 13th, 2025
EVPassport partners with CBRE to accelerate delivery of EV charging infrastructure to properties in North America

EVPassport partners with CBRE to accelerate delivery of EV charging infrastructure to properties in North America.

Business Wire
Jan 14th, 2025
EVPassport Strengthens Leadership Team with Key Industry Veterans to Accelerate Growth in EV Charging Solutions

Christen Romero has joined EVPassport as General Counsel, Kali Chabra as Vice President of Commercial Sales, and Chris Miles as Vice President of Product.Post this

Oil and Gas Press
Dec 3rd, 2024
EVPassport Named to Inc.'s 2024 Best in Business List

EVPassport named to Inc.'s 2024 Best in Business list.

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