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Lead Field Service Technician
Posted on 4/19/2022
INACTIVE
Locations
Everett, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • HS Diploma or GED
  • Graduated from an accredited automotive repair school or equivalent vocation program preferred
  • Extensive experience in HV diagnostic work
  • 10 or more years' experience working on vehicle high voltage systems preferred
  • Minimum 3 years' experience as a shop foreman, team lead, shop supervisor or preferred
  • Excellent written and oral communication
  • Ability to root-cause problems and find or suggest solutions
  • Experience in Continuous Improvement Process
  • Understands HVIL (High-Voltage Interlock) and the high voltage architecture
  • Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc)
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive non-commercial truck and trailer
  • Ability to travel up to 75% of the time, or as needed
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
  • Ability to travel within United States & Canada
  • Must possess a valid driver's license, and maintain a clean driving record
  • Parts department and billing experience preferred
  • Experience using a work order management system including repair documentation
  • Experience working in start-up
  • Strong organizational and time management skills along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
  • Fully Vaccinated against the COVID-19 virus (proof required)
  • Must be at least 18 years old
Responsibilities
  • Initially help support pre-production vehicle builds, including assisting cross functional teams
  • Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
  • Operate remotely until the local service center opens, if applicable
  • Follow Rivian repair procedures with efficiency without compromising quality and safety
  • Perform diagnosis, repairs, installations, and inspections on vehicles
  • Leverages strong understanding of schematics and diagrams to diagnose and resolve repair issues accurately and appropriately
  • Perform vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
  • Utilizes deep understanding of parts department process to ensure quality standards are met
  • Stay up to date with technical skills and required training
  • Support campaigns and containment initiatives
  • Demonstrates high-level administrative experience through the use of Microsoft Office tools
  • Maintain high quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
  • Support, Coach and Mentor other technicians as assigned
Rivian

10,001+ employees

Electric vehicles manufacturer
Automotive
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
Benefits
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team