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Customer Support Advisor - Bilingual French (Remote)
Posted on 5/27/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Fluent in French and English
  • Must be able to start in the role on July 18th 2022 and available for a schedule of 40 hours a week, one that spans weekends and holidays as our customers need us; shifts may include early morning or late night hours
  • Exceptional written communication skills with strong grammar and spelling; fast typist
  • Customer-facing experience desired (retail, hospitality, online support, etc.)
  • Strong reading comprehension skills with the ability to identify the root cause of a problem
  • Familiarity with the Squarespace platform
  • Bachelor's degree preferred
  • Live chat experience is a huge plus
Responsibilities
  • Respond to customer-submitted live chat requests in a timely manner
  • Troubleshoot and guide customers through website setup, including identifying system and site-specific website issues
  • Achieve set targets across pace, Customer Satisfaction and quality in email and live-chat
  • Stay up to date on new product features and improvements
  • Identify and communicate system issues to our Product Solutions team
  • Identify non-standard customer experiences and escalate issues, as appropriate
Squarespace

1,001-5,000 employees

Platform for website-building & ecommerce
Company Overview
Squarespace's mission is to help people with creative ideas stand out and succeed. The company operates a modern platform that enables millions to build a brand, share their stories, and transact with their customers in an impactful and beautiful online presence.
Benefits
  • Health insurance with 100% premium covered for you and your dependent children
  • Fertility and adoption benefits
  • Retirement benefits with employer match
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • $100 per month remote stipend
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Employee Resource Groups across locations
Company Values
  • Be the Customer
  • Design Is Not A Luxury
  • Build the Ideal
  • Learn Fast, Act Fast
  • Protect Creativity
  • Simplify