Customer Experience Data Management Specialist

Overview:

Manages components of the Data Program for assigned business in areas of governance, quality, issue management, reporting, data architecture, solutions, analytics, or project management, and helps to establish appropriate policies and frameworks for the function, in alignment with the overall Enterprise Data Management Program. 

Primary Responsibilities:

• Manage execution of the Data Management Strategy and development of the Data Management Framework, policies and standards for an assigned business.

• Manage the implementation of the Enterprise Data Management Program within assigned business unit, providing training to business line and technology personnel.

• Facilitate data management-related working groups.

• Develop an understanding of the data management practice, researching current industry trends.

• Measure compliance with the business and Enterprise Data Management policy and standards.

• Work with the business to identify critical data elements and capture related metadata.

• Monitor quality of data within assigned units, through the measurement of enterprise-wide key performance/key risk indicators (KPIs/KRIs) to ensure effective data risk management.

• Facilitate the remediation of data management-related issues.

• Demonstrate usage of business and enterprise data management and business intelligence tools by relevant stakeholders.

• Analyze large data sets associated with assigned units to derive business insights to drive tangible business value.

• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Tech Stack:

SQL

Python

Business Intelligence

Tableau or Power PI

Data governance or data management background

Education and Experience Required:

Bachelor’s degree and a minimum of 5 years’ professional experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ professional experience

Minimum of 2 years’ managerial, supervisory and/or work leadership experience

Excellent verbal and written communication skills

Demonstrated analytical ability

Creative problem solving skills

Strong project management leadership

Prior experience coordinating cross-functional teams at various levels

Proficiency in the use of spreadsheets, graphing, and presentations with a working knowledge of financial models

Education and Experience Preferred:

Master’s Degree

Minimum of 8 year’s professional experience, including supervisory experience

Knowledge of data management practices and/or Bank products, systems and workflows

Knowledge of process improvement methodology and business process management techniques

Proficient in pertinent project and presentation software

Basic SQL programming knowledge

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,869.52 - $163,115.87 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America