Full-Time

Customer Success Manager

Restaurant Technology

Confirmed live in the last 24 hours

Buyers Edge Platform

Buyers Edge Platform

201-500 employees

Food & Agriculture
Data & Analytics

Junior, Mid

No H1B Sponsorship

Waltham, MA, USA

Hybrid position requiring in-office presence three days per week.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 4-year Bachelor’s degree required
  • Restaurant management experience preferred
  • Efficient, detail oriented, and well organized
  • Have strong communication and relationship management skills
  • Excel in explaining complex information in ways that are easy to understand
  • Want to be part of a small team that’s motivated by helping others and serving the best interests of our clients
  • Like to work hard and have a thirst for knowledge with a 'do what it takes' attitude
  • Are flexible and thrive in fast-paced work environments
  • Aspire to a successful career in the food and beverage industry
  • Crave an environment where you can develop professionally and personally
Responsibilities
  • Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts
  • Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities
  • Serve as the client’s voice within Consolidated Concepts
  • Keep organized for both the internal team as well as the needs of the clients
  • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
  • Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services
  • Organize and conduct on-boarding of clients. See through the initial introduction until client is completely set up within the system
  • Work together with Account Executives to build and maintain client relationships
  • Manage upwards of 30-40 clients on ongoing basis
  • Keep Account Executive and other applicable people in the loop
  • Organize and conduct business reviews, client calls, meetings inside and outside of office
  • Track follow up for any client involved meetings and keep internal systems and databases up-to-date with client information
  • Market new programs and services to clients
  • Provide appropriate status updates on project progress
  • Must be comfortable being the point person for client and internal departments
  • Procure, organize, and disperse data
  • Have full understanding of Consolidated Concepts interaction with Platform brands
  • Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs
  • Be available to travel to visit clients face to face
  • Understand and follow internal processes CC has set up with internal teams to keep client projects on track

Company Stage

Growth Equity (Venture Capital)

Total Funding

$413.4M

Headquarters

Waltham, Massachusetts

Founded

2018

Growth & Insights
Headcount

6 month growth

3%

1 year growth

26%

2 year growth

63%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration in procurement reduces operational costs by up to 30% over five years.
  • Digital procurement networks enhance transparency and collaboration in foodservice operations.
  • Cloud-based solutions offer scalability and flexibility for foodservice businesses.

What critics are saying

  • Integration challenges with acquisitions may lead to operational inefficiencies and cultural clashes.
  • New CFO Sean Lee's appointment may cause strategic shifts disrupting current operations.
  • Expansion into Europe exposes the company to unfamiliar regulatory environments and compliance risks.

What makes Buyers Edge Platform unique

  • Buyers Edge Platform leverages AI-driven analytics for efficient supply chain management.
  • The company is rapidly expanding its European footprint through strategic acquisitions.
  • Buyers Edge Platform focuses on creating the largest Digital Procurement Network in Europe.

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