Full-Time
Assistant Housekeeping Manager
Updated on 8/12/2026
Highgate
1,001-5,000 employees
Hospitality and travel-focused venture capital
Compensation Overview
$65k - $70k/yr
Boston, MA, USA
In Person
 Cleaning & Custodial Services (1) |
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- A high school diploma or equivalent is required.
- Two to three years of progressive experience in a hotel or related field is preferred.
- Previous supervisory responsibility is preferred.
- Ability to stand during the entire shift.
- Ability to communicate effectively verbally and in writing with employees and guests at all levels.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to attend all hotel-required meetings and training sessions.
- Regular attendance in compliance with hotel standards and scheduling requirements.
- Ability to maintain high standards of personal appearance and grooming, including wearing the proper uniform and personal protective equipment.
- Ability to maximize productivity, identify problem areas, and assist in implementing solutions.
- Ability to handle problems by anticipating, preventing, identifying, and solving them as necessary.
- Ability to understand and apply complex information and data from various sources to meet objectives.
- Ability to cross-train in other department-related areas.
- Ability to maintain confidentiality of information.
- Ability to show initiative by anticipating guest or operational needs.
- Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
- Motivate, coach, counsel, and discipline housekeeping personnel according to hotel standard operating procedures.
- Carry and efficiently operate a phone with a Relay option, using proper radio etiquette when communicating with hotel staff.
- Maintain access to Alice, monitor team progress, and report maintenance issues through proper communication channels.
- Monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
- Attend weekly staff meetings and provide rotational training according to hotel training standards.
- Maintain Lost and Found procedures and policies.
- Maintain a scheduled cleaning program, including floor care, hard cleaning, and mattress flipping, with detailed checklists for each position.
- Assist in maintaining and controlling housekeeping equipment.
- Maintain the cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
- Assist in ensuring compliance with corporate Risk Management standards, including MSDS and HazComm requirements.
- Ensure public areas, guest rooms, and back-of-house areas are cleaned to hotel standards.
- Record valet laundry for valet cleaners and review incoming laundry at the end of the day to verify that all items have been returned.
- Ensure guest privacy and security by following hotel procedures.
- Monitor work orders, submit them to Engineering according to hotel procedures, and follow up to ensure completion.
- Conduct pre-shift meetings for Room Attendants and House Attendants.
- Respond to emergency situations using information contained in MSD sheets and keep MSD sheets current and accessible.
- Participate in Manager on Duty coverage as required.
- Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
- Practice safe work habits to protect guests, employees, and self.
- Ensure all keys are returned and assignments are completed at the end of each shift.
- Assist with guest room cleaning when needed.
- Assist with training housekeeping staff.
- Inspect Room Attendants’ work performance within assigned sections daily to ensure standards and productivity levels are met and maintained.
- In the absence of the Executive Housekeeper or Assistant Executive Housekeeper, inspect VIP rooms and report their availability to the Front Office.
- Establish and maintain a key control system.
- Oversee the closing of floors at the end of the day, ensuring Room Attendants’ carts are clean and restocked.
- Oversee the daily assignment of duties and ensure Room Attendants and House Attendants have work assignments.
- Update and reinforce the use of detailed checklists for each position.
- Balance and clear room status nightly, compare the PM housekeeping report with the PMS room status report, and resolve discrepancies.
- Ensure consistency with departmental opening and closing procedures.
- Assist in maintaining required pars of housekeeping and laundry supplies, amenities, and other needed supplies.
- Assist in conducting monthly and quarterly housekeeping inventories on time.
- Perform other duties requested by management.
- College coursework in a related field is helpful.
- Two to three years of progressive experience in a hotel or related field.
- Previous supervisory responsibility.
HTV (Highgate Technology Ventures) serves as the strategic venture capital arm of Highgate, investing in technology companies that serve hospitality and travel. It backs early-stage and growth-stage startups, mainly Seed and Series A in the U.S. and Europe, with focus areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, restaurant technology, and data analytics, to help these firms scale while leveraging Highgate’s platform. HTV differentiates itself through hospitality domain expertise, a large operating base of over 500 owned/managed hotels and 84,000+ rooms, and access to Highgate’s network and $20B+ in assets under management. The goal is to grow tech-enabled hospitality and travel ecosystems and create value for both portfolio companies and Highgate by aligning growth with the firm’s strategic assets and reach.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
N/A
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Simplify's Take
What believers are saying
- Viceroy Park Avenue opens December 2026, expanding Highgate’s branded luxury platform in Manhattan.
- Highgate and Lotte broaden cooperation across distribution, technology, and talent in 2026.
- Procure Impact’s March 2026 partnership adds curated marketplaces and 10,000 annual employment hours.
What critics are saying
- Highgate exits Goodtime Hotel in May 2026, eliminating 114 jobs amid foreclosure.
- OYO’s contract fight and contempt ruling expose Highgate to costly owner disputes.
- Owner defections after failed transitions would choke mandates and damage Highgate’s growth engine.
What makes Highgate unique
- Highgate manages 79,000-plus rooms across three continents, pairing operations with capital and development.
- HTV backs hospitality software, including ROH’s $9.2 million round, tying tech to operations.
- Lotte selected Highgate in June 2026 to run the 909-room Lotte New York Palace.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Sick Leave
Paid Vacation
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 20%1 year growth
↑ 20%2 year growth
↑ 20%Viceroy marks return to New York with Viceroy Park Avenue. Viceroy Hotels & Residences announced Viceroy Park Avenue, marking the brand's return to New York City. The hotel is set to welcome guests in December 2026 at the corner of Park Avenue South and 29th Street in Manhattan's NoMad neighborhood. Viceroy has partnered with Tao Group Hospitality to lead the hotel's food and beverage programming. Viceroy previously had a property on 57th Street in Manhattan, but it stopped operating as a Viceroy in 2019 and rebranded into Le Méridien New York, Central Park. The project is a joint real estate venture between Viceroy's parent company, Highgate, Tao Group Hospitality and BGO. "New York remains one of the most attractive and enduring hospitality markets in the world, and Viceroy Park Avenue reflects our conviction in the city's long-term growth and global appeal," said Matthew Cervino, managing partner of BGO. "By combining a premier location, differentiated luxury offerings, and best-in-class operating partners, we believe this investment is exceptionally well-positioned to deliver lasting value for our clients while setting a new standard for luxury hospitality in one of the world's most dynamic destinations. We are excited to help bring a new landmark hospitality experience to Park Avenue South." Designed by Meyer Davis Studio, the hotel will feature 252 guestrooms and suites, including four presidential suites, a rooftop pool and lounge, meeting and event spaces, and a spa and wellness area. Three of the presidential suites, located on the 18th floor, range from 755 square feet to 2,100 square feet, alongside a duplex suite with 2,000 square feet of living and entertaining space. The property offers more than 15,000 square feet of event space across three dedicated rooms. The spa and fitness center, located on the third floor, includes four treatment rooms, a sauna, steam room and cold plunge. "Viceroy Park Avenue represents an exciting milestone for our brand and a natural next step, as we continue shaping a more thoughtful, experiential approach to luxury hospitality," said Arash Azarbarzin, CEO of Viceroy Hotels & Residences. "Today's travelers are looking for moments that feel authentic, personal, and connected to the places they visit. With Viceroy Park Avenue, we are creating a hotel that reflects the energy and cultural spirit of New York City while delivering a style of hospitality that feels refined yet relaxed, elevated yet human. New York is one of the most important hospitality markets in the world, and our return to the city is an important step in the continued growth of the Viceroy brand." "Viceroy has built a reputation for delivering distinctive luxury hospitality experiences, and we're excited to partner with such an iconic brand," said Noah Tepperberg, Co-CEO of Tao Group Hospitality. "We look forward to bringing our expertise in hospitality and dining to the property and creating compelling food and beverage experiences for both guests and locals alike." Viceroy Park Avenue joins a portfolio that includes The Observatory Sun Valley, A Viceroy Resort, slated to open in fall 2026 in Sun Valley, Idaho, along with additional projects in Playa del Carmen, Puerto Vallarta, Nashville, Austin, Ft. Lauderdale, Clearwater Beach, Puerto Rico and the Hudson Valley.
Morning Notes for July 20, 2026. Published July 20, 2026 at 7:30AM Deep Throat Garage to Be Razed - The Arlington County Board on Saturday unanimously approved two major redevelopments totaling more than 1,400 apartments. Monday Properties will build two 27-story towers with 831 units at 1401 Wilson Blvd and 1400 Key Blvd in Rosslyn, replacing the parking garage where Washington Post reporter Bob Woodward met Watergate informant Deep Throat. Separately, JM Zell Partners will convert the former TSA headquarters in Pentagon City into 607 apartments. [WBJ] Inn of Rosslyn Sold - D.C.-based Monument Realty has closed on its $3.6 million purchase of the shuttered Inn of Rosslyn (1601 Fairfax Drive), clearing the way for an eight-story, 142-unit apartment building the County Board approved in January over staff's objections. The 38-room hotel, built in 1957, will be demolished. Construction expected is expected by spring 2027. [WBJ] Ballston Westin Sells - The 338-room Westin Arlington Gateway hotel (801 N. Glebe Road) has sold for $92.7 million, according to county deed records. An affiliate of Kentucky-based Columbia Sussex Corp. bought the Ballston property from Rockpoint Group and Highgate Holdings. It marks the company's first hotel in Virginia and the property's first sale in a decade. [WBJ] Crystal City Hit-and-Run - Dave Statter shared video of a hit-and-run crash on northbound I-395 near Crystal City, in which "an aggressive driver took out a car getting on the highway from Route 1 and then kept going." The striking vehicle was last seen heading toward the airport via the southbound GW Parkway ramp. There was no indication of serious injury. [Dave Statter/X] Top Digital County - Arlington has again ranked among the nation's top digital counties, taking the No. 2 spot in its population category in the 2026 Digital Counties Survey from the Center for Digital Government and the National Association of Counties. It's the 15th time Arlington has placed in the top three, with seven first-place finishes. [Arlington County] Flyover This Morning - From AlertDC: "The U.S. Military will conduct an Aircraft Flyover in the NCR over Arlington National Cemetery on Monday, July 20, at 11:40AM." Federal Jobs Hit 30-Year Low - Federal employment across the Washington region has fallen to its lowest level in three decades, dropping from nearly 376,000 at the start of President Trump's second term to 312,500 in May, according to the Metropolitan Washington Council of Governments. Axios reports the slump is a primary reason the District is in a mild recession. [Axios] Spanberger's First Six Months - Reflecting on her first half-year as Virginia's first female governor, Gov. Abigail Spanberger (D) said the biggest lesson has been that "you can never actually overcommunicate." A new VCU Wilder School poll found 44% of registered voters approve of her performance, while 47% disapprove. [Virginia Scope] Historic Smoke Outbreak - Friday brought one of the worst smoke-driven air quality events in modern D.C.-area history, rivaling the historic outbreaks of 2023. Reagan National Airport logged 42 consecutive hours of smoke through 4 p.m. Saturday - the longest streak on record, surpassing a 31-hour mark set in November 1952. The wildfire smoke drifted in from western Ontario and northern Minnesota. [Capital Weather] It's Monday - Mostly sunny with a high near 85 and a light east wind. A chance of showers and thunderstorms moves in overnight after 2 a.m., with a low around 71. [NWS] New Legal Notice - A hotel restaurant seeks on/off-premises wine, beer, mixed-beverage ABC license. [Public Notices] Today's Morning Notes are brought to you by Industrious. ARLnow has been in an Industrious office for years and we love the convenience - you get to focus on your work rather than worrying about brewing your own coffee or keeping the copy machine stocked. Industrious has several Metro-accessible coworking locations in Arlington. * ARLnow.com Launched in January 2010, ARLnow.com is the place for the latest news, views and things to do around Arlington, Virginia. The ARLnow staff byline is used for the Morning Notes and reporting done by an editor or other member of our full-time staff.
People on the Move | Evan L. Altman promoted to Senior Vice President of Operations at Auberge Resorts Collection. Evan L. Altman has been promoted to Senior Vice President of Operations at Auberge Resorts Collection. With more than two decades of hospitality leadership experience, Altman has built an outstanding career across luxury lifestyle hotels, boutique properties, and resort operations, bringing extensive expertise in hotel management, operational strategy, commercial performance, and luxury guest experiences. Prior to this promotion, Altman served as Senior Vice President, Operations - The Americas at Auberge Resorts Collection, where he provided strategic oversight for the company's growing portfolio of luxury properties across the region. His leadership has focused on operational excellence, guest satisfaction, and strengthening the performance of Auberge's award-winning collection of hotels and resorts. Before joining Auberge Resorts Collection, Altman served as Senior Vice President, Lifestyle Hotels at Highgate. He also held dual leadership roles with Sydell Group as Senior Director of East Coast Operations and Managing Director for NoMad Hotels, overseeing luxury lifestyle hotel operations and supporting portfolio growth. Earlier, he co-founded MATERIAL Hospitality while simultaneously serving as Managing Director of The Williamsburg Hotel, demonstrating his entrepreneurial approach to hospitality development and management. Altman's hospitality journey includes General Manager positions at The Standard, High Line, The Standard East Village, and The Cooper Square Hotel, where he progressed from Director of Sales & Marketing to General Manager. His early career was built through commercial leadership roles at Gramercy Park Hotel and W Hotels, developing a strong foundation in sales, marketing, revenue generation, and guest engagement. His steady progression from sales management to executive operations leadership reflects a career defined by innovation, operational excellence, and a deep commitment to luxury hospitality. Tourisminsights congratulate Evan L. Altman on his promotion and wish him continued success in leading operations across Auberge Resorts Collection. People on the Move is an initiative by Tourism Insights, a SECP-registered tourism think tank and hospitality media platform, spotlighting leadership appointments and career milestones across the global hospitality and tourism industry. If you've recently stepped into a new role or achieved a professional milestone, share your story/profile and photograph via direct message on WhatsApp +92 300 0777185, or email [email protected]. Share with the circle.
BW 839: capital, character & the new luxury landscape. As boutique hospitality continues to evolve, the industry's next phase is being shaped by a powerful combination of investment activity, experiential... Ariela Kiradjian As boutique hospitality continues to evolve, the industry's next phase is being shaped by a powerful combination of investment activity, experiential differentiation, and a growing appetite for place-driven luxury. From major transactions and resort developments to design-forward openings and culturally immersive dining experiences, this week's headlines reveal an industry increasingly focused on creating value through identity rather than scale. Industry activity underscores the continued strength of the luxury and boutique segments. Leadership changes at Braemar Hotels & Resorts signal a new chapter for the company as it moves toward greater independence, while billionaire Naguib Sawiris' €100 million luxury resort investment highlights the growing appeal of emerging destinations as travelers seek experiences beyond traditional luxury hubs. At the same time, a recent JLL report projects a surge in luxury hotel transactions, reinforcing investor confidence in high-end hospitality assets. That momentum is echoed by Highgate's takeover of the Lotte New York Palace, a move that reflects how operational expertise, brand positioning, and strategic acquisitions are becoming increasingly interconnected across the global hotel landscape. New hotel openings further illustrate how luxury continues to diversify. In Las Vegas, Lisa Vanderpump's new boutique hotel introduces a highly personalized hospitality concept that blends entertainment, design, and lifestyle branding. In New York's Hudson Valley, Foster Supply Hospitality's latest project in Newburgh demonstrates the continued appeal of adaptive reuse and destination-driven development. Along Italy's most iconic lakefront, new Lake Como hospitality projects are capitalizing on one of the world's most enduring luxury destinations, while the Maldives welcomes a wave of new luxury resort brands as developers seek to meet growing demand for experiential, ultra-luxury escapes. Design remains central to how hotels distinguish themselves in an increasingly competitive market. A Ken Fulk-led redesign demonstrates how thoughtful renovation can reposition an asset while preserving its legacy. In Mexico City, the Lamartine Hotel showcases a contemporary approach to urban hospitality that balances architecture, neighborhood identity, and residential comfort. Denmark's Cori Hornbæk embraces a more intimate design philosophy rooted in simplicity and connection to place, while collaborations between hospitality and lifestyle brands - such as Hartmann Luggage's partnership with The Beatrice Hotel - illustrate how guest experiences increasingly extend beyond the hotel stay itself. Food and beverage continue to serve as one of hospitality's most influential cultural touchpoints. Noma's highly anticipated Los Angeles residency demonstrates the enduring power of destination dining to drive travel demand and global attention. In Portugal, Malhadinha's celebration of wine, gastronomy, and rural hospitality highlights the growing appeal of immersive culinary experiences rooted in local culture. Meanwhile, New York's museum restaurants are redefining the intersection of art, dining, and social engagement, while Venice's newest design-forward restaurant demonstrates how storytelling, atmosphere, and visual identity have become as important as the menu itself. Taken together, these developments point toward a hospitality sector where luxury is increasingly measured by distinctiveness, cultural relevance, and emotional connection. Investment remains strong, but capital is flowing toward concepts that offer more than accommodation alone. Whether through design, culinary programming, adaptive reuse, or destination creation, the industry's most successful players are proving that the future of hospitality belongs to those who can transform a stay into a meaningful experience.
Highgate to manage 909-room Lotte New York Palace Hotel in US. Under the agreement, Lotte Hotels & Resorts will retain full ownership of Lotte New York Palace. Lotte Hotels & Resorts and Highgate have entered a strategic partnership under which the latter will take over management of the 909-room Lotte New York Palace Hotel, beginning this month. The companies jointly announced the arrangement, which forms part of a wider collaboration covering hotel operations, distribution, technology, and talent development in the Americas and Asia. Under the agreement, Lotte Hotels & Resorts will retain full ownership of Lotte New York Palace while Highgate will be responsible for day-to-day operations, labour relations, marketing, revenue management, and sales. Preparations for the operational transition are already under way, although the Palace will continue to operate under its existing Lotte New York Palace brand. The Lotte New York Palace Hotel is located across from St Patrick's Cathedral in Midtown Manhattan and adjacent to Rockefeller Center. Originally opened in 1981, the 55-storey property was acquired by Lotte Hotels & Resorts in 2015, marking the company's entry into the North American market. Lotte later purchased the underlying land from the Archdiocese of New York. Lotte Hotels & Resorts operates more than 40 properties in countries, including Japan, Korea, Vietnam, Myanmar, Russia, the US, and Uzbekistan. The partnership between Lotte and Highgate also aims to integrate hotel management, drive global distribution across direct and third-party channels, and collaborate on technology initiatives such as revenue management systems and AI applications. A formal talent exchange and secondment programme will allow executives and operators to rotate between the companies' properties and offices internationally. Highgate principal Richard Russo said: "Lotte is one of the great hospitality and consumer companies of its era, and the opportunity to build a long-term, multi-platform relationship with an organisation of its calibre and ambition is rare. "What gives this relationship its foundation are the core tenets that both companies share: an entrepreneurial, principal-led culture; a willingness to invest deeply in our people, in our technology, and in our operating discipline; and a commitment to building for the long term."