Full-Time
AVP – Business Intelligence
H&a, L10
Posted on 8/3/2026
Synchrony Financial
10,001+ employees
Provides consumer credit cards and financing
No salary listed
India + 1 more
More locations: Hyderabad, Telangana, India
Hybrid
Must be based in Hyderabad or a designated anchor city; periodic office work or travel to a Regional Engagement Hub may be required. Core collaboration hours are 6:00–11:30 AM Eastern Time.
Bachelor's
 Data & Analytics (1) |
|---|
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- A minimum of four years of hands-on experience creating business intelligence, reporting, and data visualization solutions using tools such as Tableau, Power BI, or similar business intelligence and visualization platforms, including performance, usability, and basic security/access concepts.
- A minimum of four years of hands-on experience with the SAS programming language and relational databases such as SQL, MySQL, PostgreSQL, or SQL Server for validation, reconciliation, and data-driven decision-making.
- Deep understanding of data modeling concepts, including schemas and basic dimensional modeling, and data warehousing fundamentals such as data lakes, Snowflake, and AWS Redshift.
- Working knowledge of data warehousing and lakehouse concepts, extract, transform, and load patterns, and data modeling fundamentals including schemas, dimensions, facts, and orchestration.
- Experience scheduling, executing, monitoring, and troubleshooting production jobs.
- Experience partnering with business stakeholders to gather requirements, clarify definitions, and translate needs into appropriate business intelligence solutions.
- Ability to communicate clearly, present insights to technical and non-technical audiences, work effectively in a matrix environment across United States and India time zones, solve complex technical and business problems with minimal supervision.
- A degree in Statistics, Mathematics, Economics, Engineering, or another quantitative stream, with at least four years of relevant analytics or business intelligence experience; in lieu of a degree, at least six years of relevant analytics or business intelligence experience.
- Design, develop, automate, maintain, and enhance business intelligence products end to end, including requirements gathering, programming and data pulling, extract, transform, and load, automation, product delivery, and documentation.
- Use SQL and SAS daily, with Python planned for future use, while ensuring consistent definitions and process governance.
- Drive measurable operational efficiency and standardized processes for business intelligence product delivery.
- Deliver projects and initiatives assigned by the Vice President of Business Intelligence and management, including new partner onboarding and the Cloud/Artificial Intelligence journey.
- Serve as a subject matter expert and business consultant by understanding business needs and performance trends and translating them into insights and recommendations.
- Upgrade knowledge of business intelligence technical and functional advancements, including artificial intelligence, and apply that knowledge to current and future deliverables while serving as a subject matter expert and trainer.
- Collaborate with United States and India cross-functional teams, including Technology, Finance, and Marketing, to strengthen the business intelligence practice.
- Engage in meetings with internal and external stakeholders.
- Optimize business intelligence solution performance through query tuning, extract strategies, aggregations, and incremental refresh patterns, and support scalability.
- Translate user stories and acceptance criteria into technical design and build tasks, provide level-of-effort estimates, and identify dependencies and risks.
- Partner with stakeholders to clarify business questions, identify underlying decision needs, and propose appropriate dashboards, datasets, alerts, or standardized reports.
- Document metric definitions, business logic, data sources, refresh cadence, and known limitations, and maintain dashboard and report documentation for supportability.
- Apply access and security requirements, including row-level security concepts and permissions, according to platform standards and in coordination with administrators.
- Python for analysis, automation, or prototyping.
- Knowledge of Synchrony-specific data, tools, systems, and processes.
- Experience with modern cloud data platforms such as Snowflake, Redshift, or Databricks and related tooling.
- Knowledge of artificial intelligence and generative artificial intelligence applications in business intelligence and associated considerations.
- Business acumen, preferably in the financial services domain.
- Functional knowledge of the Marketing, Sales, and/or Credit lifecycle.
- An innovative approach to improving current capabilities and discovering new ones.
Synchrony Financial provides consumer financing solutions in the United States, mainly through credit cards and other lending options. Consumers receive credit lines or cards issued by Synchrony to purchase goods and services and pay over time, with the company earning interest and related fees. The business differentiates itself with a large network of merchants across multiple sectors, including health and wellness, allowing financing at many points of sale and offering tailored terms to both shoppers and partner businesses. Its goal is to make financing easy and accessible for everyday purchases while helping partner businesses grow by expanding payment options.
Company Size
10,001+
Company Stage
IPO
Headquarters
Stamford, Connecticut
Founded
1932
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Simplify's Take
What believers are saying
- Q2 2026 purchase volume rose 8% to $49.8 billion, signaling merchant demand.
- May 2026 loan receivables hit $101.7 billion, while delinquencies held at 4.2%.
- Ninety percent of employees trust Synchrony AI governance, easing enterprise rollout friction.
What critics are saying
- A 10% federal credit-card rate cap would crush Synchrony's core interest-income engine in 2026.
- OpenAI and ChatGPT can route shoppers away from issuer-owned portals, shrinking card attachment by 2027.
- Charge-offs still ran 5.5% in May 2026, leaving earnings exposed to a consumer downturn.
What makes Synchrony Financial unique
- OpenAI collaboration on August 17, 2026 pushes financing into ChatGPT shopping.
- Stripe integration on August 6, 2026 makes CareCredit turnkey for health merchants.
- Synchrony added or renewed 15 partners in Q2 2026, including Suzuki Motor and Roto-Rooter.
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Benefits
Flexible Work Hours
Remote Work Options
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%Synchrony announces enterprise collaboration with OpenAI to power the next era of agentic commerce. Synchrony's collaboration with OpenAI emphasizes innovative AI strategy and investments to lead in agentic commerce. Key highlights (LLM & reader snapshot). * Synchrony (NYSE: SYF) has entered an enterprise collaboration with OpenAI to bring financing, rewards and loyalty into AI-native shopping and checkout experiences. * Synchrony's ChatGPT plugin, now available in the ChatGPT plugin directory, allows consumers to discover savings and offers within ChatGPT and browse promotional financing, deals and everyday value from participating Synchrony partners in a fast, conversational experience. * Synchrony will deploy the latest OpenAI models across its enterprise and is accelerating enterprise-wide AI adoption by building AI fluency with job-relevant training and deploying AI tools to scale high-impact use cases. Synchrony, a premier consumer financial services company, announced an enterprise collaboration with OpenAI to strengthen Synchrony's positioning at the center of AI's next chapter in shopping and payments. The collaboration supports the company's work to bring financing, rewards, and loyalty into AI-native shopping and checkout experiences. This collaboration is part of Synchrony's strategy across the AI ecosystem to leverage frontier models, technology and innovation collaborations to deliver secure, flexible experiences that preserve merchant and consumer choice as commerce becomes more agent-driven. "AI is creating an opportunity to reimagine the entire commerce experience - from how customers discover products to how they pay, earn rewards, and build loyalty," said Kaylin Voss, VP of Americas and Industries at OpenAI. "Synchrony is approaching that opportunity from both sides: bringing OpenAI into the experiences it creates for customers and partners, while deploying our most advanced models and tools across its own enterprise. That combination can help Synchrony create better, more seamless experiences for customers while giving its teams the tools to move faster and bring new ideas to life." "With decades of experience at the intersection of consumer financing, payments, loyalty, and merchant partnerships, Synchrony is uniquely positioned to help shape how AI-powered commerce evolves - securely, and at scale," said Maran Nalluswami, EVP & Chief Strategy and Business Development Officer, Synchrony. "This collaboration with OpenAI marks a major milestone for Synchrony, our millions of customers and hundreds of thousands of partner locations. Together, we aim to ensure the value they've entrusted in Synchrony products will thrive in the agentic commerce era." As part of the collaboration, Synchrony will deploy the latest models from OpenAI like GPT-5.6 Sol, Terra, and Luna across its enterprise through ChatGPT Work, Codex, and AWS Bedrock, enabling deeper engagement with advanced capabilities, more meaningful product development, and faster technology innovation across the enterprise. Synchrony has long focused on ensuring its partners extend leadership in every arena of consumer financing - from online shopping to digital wallets. The OpenAI collaboration reflects Synchrony's focus on building AI in a secure, scalable way across the enterprise and strengthens Synchrony's role in defining what trusted, AI-powered commerce looks like. Synchrony will also launch a ChatGPT plugin into the ChatGPT plugin directory. The plugin will allow consumers to discover savings and offers within the Synchrony Marketplace directly within ChatGPT and browse promotional financing, deals and everyday value from participating Synchrony partners in a fast, conversational experience. By bringing Marketplace offers into ChatGPT, Synchrony is expanding discoverability, creating a more convenient discovery journey and exploring new ways for businesses to drive conversion and engage consumers. Synchrony is also accelerating enterprise-wide AI adoption by building AI fluency with job-relevant training as well as deploying AI tools to scale high-impact use cases across the organization. With nearly 100% of its professional workforce actively using AI tools like ChatGPT since 2024 and the upcoming access to Chat GPT Enterprise and ChatGPT Work, employees will have the ability to integrate AI into daily workflows to enhance productivity, decision-making, and customer outcomes. Employee trust remains strong, with 90% of employees expressing confidence in Synchrony's commitment to using AI fairly, ethically, and responsibly.
Credit card issuer Synchrony announces partnership with OpenAI. Published Mon, Aug 17 202611:03 AM EDT Updated Mon, Aug 17 202610:48 PM EDT 0 seconds of 1 minute, 54 seconds Volume 90% Listen 1min Key Points * Synchrony Financial announced a collaboration with OpenAI. * The partnership allows the artificial intelligence company's models to power the card company's consumer portals. * The collaboration, which is in its early stages, is a step toward enabling Synchrony customers to have smoother online shopping experiences. In this photo illustration, the stock market information of Synchrony Financial displayed on a smartphone while the logo of Synchrony Financial seen in the background. Editor's note: A previous version of this story, based on information provided by a Synchrony Financial executive, mischaracterized the collaboration between Synchrony and OpenAI. Details, quotes and characterizations attributed to Synchrony and the executive have been removed. A corrected version is below. Synchrony Financial, the credit card issuer for brands including Amazon, Walmart and Lowe's, on Monday announced a collaboration with OpenAI allowing the artificial intelligence company's models to power the card company's consumer portals. "AI is creating an opportunity to reimagine the entire commerce experience, from how customers discover products to how they pay, earn rewards, and build loyalty," said Kaylin Voss, vice president of Americas and Industries at OpenAI, in a press release. "Synchrony is approaching that opportunity from both sides: bringing OpenAI into the experiences it creates for customers and partners, while deploying our most advanced models and tools across its own enterprise," she said. By using OpenAI's models, Synchrony hopes it can remain relevant in a future where AI agents help to research and purchase items. The partnership, which is in its early stages, is a step toward enabling Synchrony customers to have smoother online shopping experiences. Separately, Synchrony said it is launching a ChatGPT plugin that lets consumers browse its marketplace deals, promotional financing and partner offers, and that it is deploying OpenAI's latest models internally to speed up product development. The moves come as OpenAI prepares for its massive potential initial public offering, adding pressure on the company to turn ChatGPT into a broader platform for online commerce.
Synchrony has entered an enterprise collaboration with OpenAI to integrate financing, rewards and loyalty into AI-native shopping experiences. The consumer financial services company will deploy OpenAI's latest models, including GPT-5.6 Sol, Terra and Luna, across its operations through ChatGPT Work, Codex and AWS Bedrock. As part of the partnership, Synchrony launched a ChatGPT plugin allowing consumers to discover savings and offers from participating partners directly within ChatGPT. The plugin provides access to promotional financing, deals and everyday value through a conversational interface. Nearly 100% of Synchrony's professional workforce has been actively using AI tools since 2024. The company is expanding access to ChatGPT Enterprise and ChatGPT Work to enhance productivity and decision-making across daily workflows. Ninety per cent of employees express confidence in Synchrony's commitment to using AI fairly and responsibly.
Synchrony, credit card issuer to Amazon and Walmart, partners with OpenAI for ChatGPT shopping. Advertisements Avishek Das | Lightrocket | Getty Images Synchrony Financial, the credit card issuer for brands including Amazon, Walmart and Lowe's, is working with OpenAI to allow shoppers to buy products directly inside ChatGPT using their store cards. The deal is one of the first major moves by a U.S. consumer lender to bring financing, payments and rewards directly into an AI chatbot. While agentic commerce has become a catchphrase for the next phase of online shopping, consumers who discover items in an AI agent are typically still routed to a brand's website to complete the purchase. To change that, OpenAI has signed deals with companies including Visa and Stripe to move toward in-chat purchases. "What happens today is the transaction doesn't cleanly happen yet at the provider like OpenAI," said Maran Nalluswami, Synchrony's chief strategy officer, in an interview. "We want to ensure that if a transaction's going to happen in that ecosystem, our cards are loaded up in the right spots to ensure that that transaction finishes." Still, there's work ahead before the promise of agentic commerce becomes reality. Nalluswami said doing the work to get general-purpose cards within ChatGPT will probably take six to 12 months, and possibly longer for private label store cards that only work at specific retailers, which takes additional coordination with the brands. Consumers remain cautious about handing credit card information to AI or allowing an agent to complete a purchase. There are also questions about how to divvy up fees for purchases completed inside ChatGPT. Nalluswami said the economics will need to be negotiated among retailers, Synchrony and OpenAI. Synchrony is also talking with competing AI platforms, including Anthropic's Claude and Google's Gemini, on embedding their cards within those chatbots, Nalluswami said. Separately, Synchrony said it is launching a ChatGPT plugin that lets consumers browse its marketplace deals, promotional financing and partner offers and that it is deploying OpenAI's latest models internally to speed up product development. The moves come as OpenAI prepares for its massive potential initial public offering, adding pressure on the company to turn ChatGPT into a broader platform for online commerce. Choose CNBC as your preferred source on Google and never miss a moment from the most trusted name in business news.
Synchrony elevates AI strategy hiring Nimrod Barak as Chief AI Officer to accelerate innovation. Synchrony, a premier consumer financial services company, announced the appointment of Nimrod Barak as Chief AI Officer effective June 30, 2026. Barak will spearhead Synchrony's enterprise AI strategy and execution, accelerating innovation across the business to elevate consumer experiences, unlock new value for partners, and fuel growth. In his new role, Barak will lead Synchrony's enterprise-wide AI strategy, governance, and execution, helping further strengthen how the company serves customers, supports partners, and empowers employees. He will oversee the development and deployment of AI capabilities across the business, accelerating innovation, advancing agentic and intelligent automation initiatives, and ensuring AI is embedded responsibly into products, operations, and decision-making. "Over the past several years, Synchrony has been thoughtfully rolling out new AI capabilities across the organization and preparing for the next phase of agentic commerce," said Florin Arghirescu, EVP & Chief Technology Officer, Synchrony. "We look forward to Nimrod's leadership to accelerate AI adoption as part of our commitment to responsible innovation built on decades of trust with consumers and partners." Barak is a globally recognized technology and innovation executive with more than 20 years of experience leading large-scale engineering, data, and AI organizations. Most recently, he served as Managing Director, Head of AI Center of Excellence and Emerging Technologies at Citi. Throughout his career, Barak has built and scaled high-performing global teams, pioneered the deployment of emerging technologies, and helped organizations modernize operations, improve customer experiences, and create new sources of business value through innovation and responsible AI. Synchrony is scaling enterprise-wide AI readiness and adoption by rolling out AI capabilities across the enterprise and implementing AI focused use-cases. Adoption is strong, with nearly 100% of its professional workforce using AI tools including Synchrony GPT since 2024. And, employee trust is high - 90% of employees trust Synchrony to use AI fairly, ethically, and responsibly.