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Full-Time

Director of Engineering

Posted on 9/9/2024

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior, Expert

Huntsville, AL, USA

US Citizenship, US Top Secret Clearance Required

Category
Engineering Management
Software Development Management
Required Skills
Management
Requirements
  • BS in RF and/or Electrical Engineering and minimum 16 years of experience in industry
  • US Citizenship and the ability to obtain and maintain a DoD security clearance.
  • Experience with the following:
  • 5+ years management of multi-disciplinary engineering team
  • Product deliveries and support to USG and FVEY partners
  • Operating within AS9100 or ISO9001 business management structure
  • Demonstrated technical leadership and subject matter expertise.
Responsibilities
  • Lead a multi-discipline team of systems, hardware, mechanical, software, and firmware engineers to build complete solutions and products.
  • Develop and maintain staffing plans to support the product business.
  • Collaborate with product managers to develop and assess technical feasibility, schedule, and cost for product development roadmaps.
  • Provide resources necessary to implement product roadmap features.
  • Support the production team with resources to enable the successful transition of technology into manufacturing.
  • Define and maintain engineering best practices in accordance with TSC’s quality system.
  • Provide and support technical oversight of engineering efforts.
  • Provide technical and career growth opportunities for the engineering staff aligned with the product business.
  • De-conflict resources through collaboration with business leaders, product management, and engineering staff
  • Support quality team to enact continuous improvement of engineering processes.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company assists clients in understanding their customers' journeys and identifying areas for improvement by using techniques like customer journey mapping and usability testing. After pinpointing these opportunities, TSC helps clients transition to digital solutions that enhance customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing and refining solutions to ensure they meet customer needs. The goal of TSC is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.
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