EAD Event Associate

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support III position at the Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. 

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

Enterprise Data Center (EDC) is a global organization responsible for the Firm’s enterprise data center portfolio, which includes the provisioning, daily operations, and IT asset management of the Firm’s data centers.  EDC’s portfolio is comprised of various data center types across the globe, ranging from owned and operated sites to colocation facilities with various footprints.

The EAD Event Manager will be focus on reducing IT and operational risk to the Firm during the final stages of the IT asset lifecycle: IT asset decommissioning and disposal.

The candidate will focus on executing daily decommissioning and disposal operations, with a heavy focus on inventory management (physical and logical) and strict adherence to established IT asset risk controls.  Records, asset manifests, approvals, invoices, certificates of destruction, and images must be meticulously organized.  The candidate may also liaison with other staff in support of incident remediation, risk management, and regulatory projects as needed.

What’ll you do in the role:

• Execute desktop and mobile IT asset management activities through the disposal phases

• Regularly supervise a small team of contractor and vendor personnel that will: Receive, breakdown, and validate inventory assets; Maintain strict adherence to Firm IT asset management controls

• Manage, investigate, and reconcile logical and physical inventory discrepancies

• Manage and organize physical inventory spaces, including visual standards and supplies management

• Maintain and enforce Service Level Agreements with all vendors

• Assist with developing new processes and documentation

• Execute responsibilities with incredible attention to detail in all documentation, reporting, and approval workflows

• Escalate risk incidents

• Travel to other Firm sites to execute decommissioning and disposal operations, occasionally as needed

• All other duties as assigned by management

What you’ll bring to the role:

• Intermediate hardware technical literacy: familiarity with end-user equipment, such as desktops, printers, hard drives, mobile phones

• Experience with hardware assembly and disassembly, with ability to read and analyze OEM data sheets

• Proficiency with IT asset management principles and systems (e.g., ServiceNow, Flexera, custom CMDBs)

• Understanding of core logistics principles such as chain of custody

• Understanding of risk management principles and working/compensating controls

• Documentation creation with regular change management

• Experience with ticketing systems and workflows

• Supervisory experience in an IT operational setting

• 4+ years working in a data center, technical, or warehouse-technical environment

• A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry

• Proven experience of adherence to detailed processes.

• Self-motivated personality with a very high level of attention to detail

• The ability to multi-task in a high paced and demanding environment is crucial.

• Experience with managing relationships with vendors, including the monitoring of Service Level Agreements

Skills Desired:

• An understanding of or qualification in ITIL practices.

• Industry certifications (A+, ITIL, CAPM, Project Management, etc.), associate's degree (Or equivalent program)

• Intermediate Microsoft Office skills: Excel (lookups, pivot tables, charting)/working with large data sets, SharePoint, Visio

Estimated Travel: <10% local/regional travel 

In-Office Requirement:  This is an operations role that requires the candidate to be on-site in a mixed office and warehouse environment a minimum of 3 days a week, which may change with evolving business needs.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Salary range for the position: $120,000 - $165,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).