iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $200 billion in global client assets invested in 1,634 funds, as of September 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron’s Solutions Provider award (See link below). 

About the Role

The Audio Visual (A/V) team at iCapital works collaboratively with internal stakeholders, peer technology groups, and third-party vendors to support the company’s rapidly growing corporate A/V footprint, which includes physical locations in the US, Canada, Portugal, Switzerland, London, Singapore, Japan, and Hong Kong. 

The Senior A/V Systems Design Engineer will report to the Global Head of A/V and is responsible for the high-level design, support, and productization of advanced audiovisual systems. This role involves working within the A/V Team and collaborating with stakeholders to understand business needs, creating detailed design documents, overseeing the design of A/V solutions and the software collaboration stack and providing technical support to ensure optimal system performance and user satisfaction. 

Responsibilities

Systems Design and Planning:

• Develop comprehensive A/V system designs based on user requirements and by room types (Conference Rooms, Digital Signage Systems, Production Studios).

• Work with the Head of A/V, create detailed schematics, layouts, and documentation to establish A/V Standards across the fleet.

• Evaluate and recommend scalable A/V technologies and components.

Project Implementation:

• Support A/V projects from conception to completion, ensuring A/V room design is implemented based on iCapital A/V standards.

• Oversee the configuration of A/V systems, ensuring seamless integration and functionality.

• Conduct system testing, commissioning, and quality assurance checks.

Technical Support and Troubleshooting:

• Provide Tier 3 support for Zoom platform administration including Zoom meeting, phone, and room. 

• Provide Tier 3 Microsoft Office 365 administration including Teams, room, and equipment resources.

• Provide Tier 3 technical support and troubleshooting for A/V systems.

• Diagnose and resolve complex technical issues, coordinating with manufacturers and vendors as needed.

• Create and maintain comprehensive documentation for all A/V systems and configurations.

Engagement and Training:

• Provide leadership for the A/V Engineering team, ensuring alignment with A/V organizational goals

• Collaborate with A/V, IT, Workplace Services teams to understand end user needs and propose suitable A/V solutions.

• Conduct end user demonstrations and presentations to showcase A/V system capabilities.

• Train internal staff in the operation and maintenance of A/V systems.

Continuous Improvement and Innovation:

• Stay current with industry trends, emerging technologies, and best practices in A/V.

• Recommend and implement improvements to enhance system performance and user experience.

• Contribute to the development of A/V standards and protocols within the organization.

Qualifications

• 7+ years of experience in A/V systems design, installation, and support

• Experience with drafting A/V drawings in AutoCAD

• Experience with Bluebeam and/or Vector Works and Visio

• Strong Knowledge of A/V collaboration software such as Zoom and Microsoft Teams

• Strong Knowledge of A/V networking

• Proven experience in managing A/V design cycles from start to finish

• Strong knowledge of A/V systems and components, including displays, projectors, sound systems, digital signage, and control systems

• Fundamental understanding of A/V system schematics, layouts, and documentation

• Experience with A/V system installation and configuration

• Strong troubleshooting skills for diagnosing and resolving A/V system issues

• Strong communication and presentation skills

• Able to collaborate effectively with clients and internal teams

• Strong organizational and time management skills

• Relevant certifications such as AVIXA Certified Technology Specialist (CTS) or equivalent is required

• Advanced certifications such as AVIXA CTS-D (Design) or CTS-I (Installation) or equivalent is required

• Continuous learning mindset with the ability to stay current with industry trends and emerging technologies.

• Proven ability to recommend and implement innovative solutions to enhance system performance and user experience.

Benefits

The base salary range for this role is $120,000 to $150,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. 

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.