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ElevenLabs launches two speech-to-speech models for real-time AI voice. ElevenLabs has released two speech-to-speech models under its Eleven Realtime range, with the v1 Max variant reporting a 98.8 percent Big Bench Audio score and 0.57-second response time, according to The Decoder. What happened. ElevenLabs has released two new speech-to-speech models, part of its Eleven Realtime range, built for live conversations with AI. The company is pitching them on a combination of speed and accuracy, according to reporting by The Decoder. The v1 Max variant scores 98.8 percent on the Big Bench Audio benchmark and returns responses in 0.57 seconds. ElevenLabs says no model on the Artificial Analysis leaderboard is both faster and more accurate. That is the company's own claim, drawn from a leaderboard comparison, and the coverage does not include independent testing of it. Why it matters. Speech-to-speech systems take spoken input and generate spoken output, so their usefulness depends heavily on latency. In a live exchange, a delay that feels brief on paper can make a voice agent seem hesitant or unresponsive. A response time measured in fractions of a second is therefore a design constraint as much as a technical metric, because it shapes whether a conversation feels natural enough to continue. For organisations weighing voice AI for contact centres, service desks or digital channels, the operational question is whether a system can keep pace with a customer while still understanding what was said. Gains on both fronts change what is feasible in service design, from how call flows are structured to how much of a journey can be handled without a human agent. That is a shift in how organisations operate and serve people, not just a change of model. By the numbers. * 98.8 percent score reported for the v1 Max variant on the Big Bench Audio benchmark. * 0.57 seconds response time reported for the v1 Max variant. * Two new speech-to-speech models released under the Eleven Realtime launch. The renascence take. Most readers will fixate on the benchmark score. The more useful signal is the pairing of latency and accuracy. A voice interface that is accurate but slow, or quick but mishears, fails the customer in much the same way: the conversation breaks down at the moment it should flow. Benchmarks tell you what a model can do in controlled conditions, but they do not tell you how a caller feels when the pause after their question stretches too long. Research on conversation suggests people read silence and timing as meaning, which makes response time part of the message rather than a background performance figure. Operators should test these models against their own call flows, including real accents, interruptions and awkward edge cases, before treating a leaderboard position as a reason to switch. The customer-obsessed move is to design the conversation first and choose the model second. This briefing was written by its Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. Questions Renascence get on this topic. ElevenLabs released two new speech-to-speech models as part of its Eleven Realtime range, designed for live conversations with AI. The company is positioning them on speed and accuracy. More in AI Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.

Trinity Logistics gets 25% higher margins on shipments booked with ElevenAgents. Trinity Logistics is a third-party logistics provider (3PL) built on strong human connections. What makes them special is their commitment to its People-Centric culture, prioritizing deep relationships and a personal touch with every carrier and customer they serve. Not your typical differentiator for a freight and logistics company. Trinity consistently makes headlines for its "People-Centric Freight Solutions(R)," growing from a small regional broker into a leading nationwide logistics provider while staying focused on what matters most: delivering exceptional service, building lasting relationships, and doing things the right way. Now, to support this People-Centric Team, Trinity has brought in ElevenAgents to automate their inbound sales workflow. When carriers call about loads posted on industry boards, agents negotiate rates and book the freight based on parameters set by Trinity. This lets carriers complete the entire booking process in a seamless, zero-touch transaction. Before Trinity started using ElevenLabs, they automated their inbound calls through an external provider. Rising call volumes threatened to make the service too expensive to sustain. As part of an efficiency initiative, they decided to bring the capability in-house and reached out directly to ElevenLabs for a native solution. They chose ElevenAgents because its self-serve nature lets Trinity easily integrate with their custom operations system and deploy workflows quickly and respond efficiently to system needs and feedback. This was not starting up a net new process, however, and the Team treated the migration with great care. They didn't want to disrupt their current workflows. The metric for success was for no one in their Operations Team to even notice that the Technology Team had replatformed. They designed a process that transitioned one Team at a time, spending each week monitoring feedback before onboarding the next department and, in the end, the staff didn't even know that they had been migrated to a new system. This in-house platform immediately gave their Team greater control, allowing them to rapidly respond to internal feedback and refine workflows without the delays of external vendor cycles. They were also able to integrate Trinity's Transportation Management System (TMS) with ElevenLabs. This native connection lets their Engineering Team deploy updates faster and shorten development cycles. And unlike many of their peers who rely on expensive, rigid third-party vendors, Trinity treated this as an engineering initiative. They moved their workflows in-house, giving them the ability to tweak prompts and agent behavior based on real-time feedback, moving from a multi-week vendor cycle to rapid internal adjustments. The results were measured in both efficiency and business-impacting results * The automated system achieved a 4% successful booking rate (fully on par with the previous system). * Automated shipments show a 25% higher margin compared to legacy bookings. This is driven by a tighter feedback loop between Trinity's Operations and Technology Teams. * At the same time, Trinity reduced their per-minute platform costs by 40%. * Across the business, that's roughly 30,000 inbound calls and 1,000 shipments booked automatically every month. It's not the first time that the Trinity Team tested out AI solutions, but given their focus on people and seamless experiences, they treated the experiment carefully and thoughtfully, and now is thinking of additional applications. Future projects include filtering incoming call volumes and building a customer support agent to resolve redundant queries. The impact isn't just financial. Kimberley Pant, Director of After-Hours Operations at Trinity, leads a remote team of seven that used to field 500 to 600 inbound calls on a typical Saturday. Today that's closer to 120, with ElevenAgents now handling an estimated 60 to 70 percent of inbound carrier calls before a person ever picks up. That freed-up time changed what her team spends its day doing. Instead of racing to answer every call about a posted load, they handle exceptions (for example, a truck broken down, a driver stuck at a shipper, a pickup number that isn't working) and the team can now spend more time pre-booking freight with carriers before it's urgent. Trinity no longer needs to staff up for weekend call spikes; the time it saved goes into the carrier relationships the business was built on. Far from replacing humans, AI helps Trinity Logistics stay People-Centric by automating mundane back-office tasks, which allows their Team to reclaim time for high-value work that requires personal attention. By offloading routine volume, employees can focus their energy on the complex relationships and high-quality interactions that define their business success. In short, Trinity is treating AI as a "utility" that supports their existing culture, rather than a "replacement" that defines it which is how Reception see the future of AI evolving in partnership with humans. Customer Marketing

ElevenLabs plans rapid growth of its India engineering team. * October 18, 2026 ElevenLabs, a voice artificial intelligence (AI) company, plans to grow its engineering team in India tenfold and open an India office by the end of the year, The Hindu BusinessLine reported. The company calls India its second-largest market outside the United States. It works with more than 250 businesses there, in banking and financial services, financial technology, consumer technology and education technology. Businesses in India ran 100 million conversations on ElevenAgents over the past year, and more than 70% of them were in Hindi, Kannada, Tamil and Telugu. More than 25,000 developers and businesses in India build on the company's application programming interface each month, up roughly two and a half times from a year earlier. "We've tripled our book of business since the start of this year," said Karthik Rajaram, the company's general manager for India. He said the company wants to reach $100 million in revenue in the country. Customers have moved from testing voice AI to running it in production, he said, and ElevenLabs is raising its spending on talent, data residency and engineering to go after regulated industries and larger accounts. The company's own value has grown quickly. It recently closed a $300 million employee tender offer that values it at $22 billion, double its valuation in February. A first state partnership ElevenLabs held its first India Summit on Tuesday in Bengaluru, in southern India, and signed a memorandum of understanding with the Karnataka Innovation and Technology Society. It is the company's first partnership with a state government in India. The agreement covers three areas: a safety framework for voice AI, which includes deepfake detection, audio watermarking and consent rules for voice cloning; voice restoration for people who have lost the ability to speak; and voice AI in Kannada for skilling, citizen services and grievance redressal. Mati Staniszewski, ElevenLabs co-founder and chief executive, and Priyank Kharge, Karnataka's minister for information technology and biotechnology, formalized the agreement. According to media reports, ElevenLabs will also give free lifetime licenses to citizens and organizations the state identifies. Nihal Chauhan, who works on public sector partnerships for the Asia-Pacific region, said the company wants more agreements like this with ministries at the central and state level. Why it matters The platform now supports fourteen languages spoken in India and plans to cover all twenty-two official languages. For American companies weighing India, the figures show a market where voice products already run in production, mostly in languages other than English. About amritt. Who we are. Amritt Inc. is a management advisory service facilitating trade between the world and India. Amritt was founded in 2003 and since then it has provided guidance to western companies in entering new markets, global strategy execution, finding and managing supplier partners, and establishing overseas offices. Our primary focus is in helping American, Canadian and European executives to attain success in India.