Technical Service Engineering Manager

Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

Data Center cooling is a strategically important, fast-growing business area for Castrol. With our advanced direct liquid to chip and immersion cooling fluid technologies, we aim to transform the industry by driving the adoption of liquid cooling as a pathway to sustainable data center operations.

As the Technical Service Engineering Manager within the Castrol Data Center Fluids team, you will play a key role by applying your technical expertise to shape and deliver innovative thermal management solutions for the data center market. This role is critical to developing technically differentiated offers that enable Castrol’s strategic growth in liquid cooling and advanced thermal solutions. You will work closely with Offer and Business Development, OEM Management, and Technology teams, as well as with customers and ecosystem partners, to identify, evaluate, and validate cutting-edge thermal technologies. You will support the technical development of new offers, guiding them from early-stage concept through to market introduction and initial scaling, ensuring each solution meets both technical standards and customer requirements.

We are working in an agile manner aiming to deliver strong growth in a new business area. As a team of self-starters we are working independently with a high sense of ownership and little boundaries between functional teams. Our team is offering unique opportunities for personal growth and development. We are working with a wide range of collaborators within the Castrol and bp business and can offer an environment where no day is the same.

Key Accountabilities

Liquid Cooling Expertise

Serve as the internal and external champion for liquid cooling technologies, acting as a domain expert and advocate across the organization and partner network.

Knowledge Transfer

Design and deliver structured training programs for internal teams, external customers, and suppliers to ensure consistent and accurate understanding of Castrol’s liquid cooling solutions.

Offer Development & Technical Enablement

Lead technical workstreams from idea generation through to offer launch (e.g. sensors). Support rapid testing and agile development cycles. Contribute insights and ideas based on technological advancements and evolving customer needs.

Customer and partner insight loop

Establish feedback loops with key customers, suppliers, and partners to gather insights, identify pain points, and inform continuous improvement of our liquid cooling offer.

Technical Documentation & Protocols

Develop and manage product-related technical documentation, including protocols, specifications, and externally shareable materials (e.g., product liability/warranty, technical datasheets).

Commercial Acumen & Strategic Support

Apply technical insights in support of profitable, scalable growth. Help align technical offerings with long-term business and market objectives while continuously building and applying your own commercial foresight.

Post-Sales support:

• Advanced application support to maintain excellent fluid performance.
• Resolves technical problems regarding fluid product performance in order to protect the company against unfounded litigation.
• Actively assist business development teams in resolving technical issues from the use of products in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required.
• Support technical knowledge empowerment to internal and external partners through helping with the technical training to sales teams, customers and distributors related to product deployment and implementation.
• Responsible for the ownership of the technical service offer and implement the Ethics & Code of Conduct, HSSE policies and system (training, safety audit for CMS) that are introduced, and ensure that the subordinate understands such policies and enforces them.

EXPERIENCE AND QUALIFICATIONS

Education: Degree level or equivalent professional qualifications / experience in science or engineering and possess a depth of relevant experience gained from working on relevant IT technologies. You should have a natural curiosity and desire to explore new possibilities.

Experience

• Thrive in operating at the interfaces of chemistry, electrical engineering, IT, fluid dynamics and mechanical engineering to develop optimal environmental performance for data center operations by creating and exploiting unique technologies. This opens possibilities to design truly unique solutions that exploit the synergies between the IT hardware and the fluids.
• Effective at building and maintaining strategic partnerships. Good at interacting with customers when leading projects with internal partners, 3rd parties and data center OEM's. Would be beneficial, though not critical, to have experience of working with marketing teams for the development of technology strategies, offers and for exploring new business.
• Solid understanding of IT infrastructure and/or data center operations.
• You should enjoy taking the lead and proactively supporting the team’s Agile ways of working.
• You will apply your strong technical competencies while continuously building and developing your commercial acumen to bridge the gap between technology and market value.

Why join us?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. How much do we pay: $103- $147K base + Sales Incentive Plan *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.  This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full times employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays.  You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at  Core U.S. Benefits SPD. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more at  Core U.S. Benefits SPD. We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits may include a pension for eligible employees. You may learn more about our generous benefits at  Core U.S. Benefits SPD.
As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability.  You may learn more about our generous benefits at  Core U.S. Benefits SPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reinvent your career as you help our business meet the challenges of the future. Apply now!!

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote

Skills:

Business Acumen, Category Strategy, Consultative selling skills, customer and competitor understanding, Customer Value Proposition, Decision Making, Digital Fluency, Internal alignment, Leading through ambiguity, Listening, market, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Partner relationship management, Sector

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.