INACTIVE
Full-Time
OT Clinic Client Scheduler
Posted on 11/23/2025
Deadline 11/30/25
University of Southern California
Compensation Overview
$20 - $25/hr
Los Angeles, CA, USA
In Person
Category
 Administrative & Executive Assistance (2) |
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Requirements
- Ability to schedule high volume client appointments and maintain scheduling records.
- Experience or ability to screen client telephone calls, take messages, register clients per established protocol, confirm client's identification and demographic information, maintain client accounts, and refer to business office as necessary.
- Ability to review schedule and communicate changes such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel.
- Ability to provide benefit and eligibility details to the patient and collect payment.
- Ability to prepare and distribute monthly scheduling reports to internal clients and management, and maintain electronic files, databases and records used to prepare master scheduling template documents, and prepare reports and correspondence as needed.
- Ability to perform clerical duties such as data entry, filing, faxing, photocopying, distributing mail, and other incidental department tasks, and to cover other areas as needed.
- Ability to ensure patient privacy, safety and confidentiality in accordance with HIPAA regulations.
- Ability to maintain a safe environment in accordance with compliance standards, policies and safety regulations, and to ensure compliance with established infection control policies.
Responsibilities
- Schedules client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Provides a high level of customer service for all clients.
- Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary.
- Reviews schedule on a regular basis and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel.
- Provides benefit and eligibility details to the patient and collects payment.
- Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.
- Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and/or performs other incidental department tasks, as assigned. Covers other areas as needed.
- Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPAA regulations.
- Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.
Desired Qualifications
- Preferred experience: 2 years
INACTIVE