Full-Time
Customer service
Key account manager
Confirmed live in the last 24 hours
ParcelHero
11-50 employees
UK-based courier service for global deliveries
Compensation Overview
€14k - €20k/yr
Senior
Company Does Not Provide H1B Sponsorship
London, UK
- A minimum of 5 years’ customer services experience.
- A minimum of 1 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.
- A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
- Excellent communication skills, both written and verbal.
- Critical thinking and problem solving skills.
- A minimum typing speed of 40 wpm.
- Good levels of diplomacy, when dealing with customer queries and complaints.
- Fluent English, both written and verbal
- Proactively managing our biggest business customers.
- Building lasting customer relationships through transparent and engaging interactions.
- Exceeding customer expectations through commitment and initiative.
ParcelHero provides parcel delivery services, focusing on fast and reliable shipping to over 220 countries. Their offerings include next-day delivery within the UK, international shipping, and specialized handling for large or heavy parcels. Customers can select services based on their budget and quality preferences. ParcelHero differentiates itself from competitors by partnering with reputable courier companies, allowing them to offer lower rates than traditional postal services. Their goal is to simplify international shipping for clients by assisting with necessary paperwork and providing expert support, ensuring a hassle-free experience.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2005
Simplify's Take
What believers are saying
- ParcelHero Pro targets the £14bn B2B logistics market, offering significant growth potential.
- The new website design enhances user experience, boosting customer satisfaction.
- ParcelHero's partnerships with reputable couriers ensure competitive pricing and reliability.
What critics are saying
- ParcelHero Pro faces competition from established B2B SaaS logistics platforms like ShipStation.
- The success of ParcelHero Pro depends on securing sufficient investment for growth.
- Seasonal delivery peaks, like Christmas, risk operational bottlenecks and customer dissatisfaction.
What makes ParcelHero unique
- ParcelHero offers a unique SaaS platform, ParcelHero Pro, for B2B logistics.
- The company provides a volumetric weight tool to reduce international shipping complaints.
- ParcelHero's Christmas deadline tool aids retailers in managing holiday delivery challenges.
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Benefits
Paid Vacation
Performance Bonus
Company News
The international delivery specialist Parcelhero is launching a new B2B SaaS platform, Parcelhero Pro.
The new Saas Platform Parcelhero ProFeb. 29, 2024 - PRLog -- The launch of a revolutionary SaaS (software as a service) platform from the international delivery expert Parcelhero creates an exciting opportunity for potential investors looking to get into the £14bn B2B (business to business) logistics market.Parcelhero Pro's cutting-edge technology will enable businesses to ship in bulk, optimise cost and completely outsource their after-sales customer support. It is set to disrupt the domestic and international B2B logistics industry when it launches in Q2 2024. Now the company is looking for investors large or small to fund its plans for the growth and marketing of its new platform.Parcelhero's Head of Public Relations and Consumer Research, David Jinks M.I.L.T., says: 'Businesses spend between 5% to 30% of their entire annual revenue on shipping, with billions of pounds wasted every year on inefficient processes and often inflated costs. That's why there is an urgent need for Parcelhero Pro, which we have invested £15m in developing. It uses groundbreaking technology to give retailers and other growing businesses an end-to-end shipping solution that will enable them to manage and automate every aspect of their shipping, saving time, money and hassle.'The Parcelhero Group is now launching a campaign on the fundraising platform Floww to fuel our targeted investment in Parcelhero Pro's marketing and sales
ContactParcelHero***@parcelhero.com ParcelHeroEnd-- Britain's favourite retailers have revealed their final Christmas online order dates. With Christmas falling on a Monday this year, there could be some nasty surprises for last-minute shoppers, warns the home delivery specialist ParcelHero.As yet, no store delivers on Christmas Day and many retailers don't deliver on a Sunday. That means Saturday, 23 December is the last possible delivery date for many stores, forcing retailers to pull back their last order deadlines this Christmas.With Christmas delivery confusion likely, ParcelHero has just relaunched its ever-popular retailers' Christmas deadline tool. It lists fifty of the UK's favourite stores' final online ordering dates for Christmas.ParcelHero's Head of Consumer Research, David Jinks M.I.L.T., says: 'A Monday Christmas is the nightmare before Christmas Eve for retailers. With the earlier Saturday deadline for deliveries and a three-day gap for retailers whose standard delivery option is working days only, pressure will be mounting. Stores such as printer and laptop specialists HP and Waterstones bookshop don't offer Saturday deliveries
Fortunately, ParcelHero has now launched an easy-to-use tool that calculates exactly what the volumetric weight of a parcel will be, for each carrier service.
ParcelHero has just launched our new-look web site which is now even easier to use and navigate.