Full-Time
Client Experience Manager
Posted on 10/31/2025
Abacus Group
501-1,000 employees
Hosted IT solutions for investment firms
No salary listed
London, UK
Hybrid
 Sales & Account Management (2) |
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- 3+ years of CXM / CRM / CSM / Account Management experience (advanced technology concepts & financial services) is required.
- Bachelor’s Degree is preferred.
- Hands-on technical experience is preferable.
- Proficient in Salesforce and Connectwise preferable.
- Some understanding of client / server technologies (e.g. Azure AD, DNS, DHCP, etc.).
- Hybrid schedule required (3 days in the office in central London, meeting with clients in person).
- Manage and facilitate recurring client engagement meetings to discuss service enhancements and/or existing support challenges.
- Manage portfolio of 30-40 clients primarily in Central London, meeting with our clients regularly, with some travel required.
- Ensure that all services consistently meet client expectations.
- Act as a client advocate to resolve issues related to various departments (billing, support, etc.).
- Upsell products and services to client roster.
- Learn all aspects of CXM and the Abacus platform, service delivery model, partnerships, and related services.
- Listen to and understand client challenges, concerns, and other feedback, and document them in internal Abacus systems into the team SOP.
- Handle regional CXM tickets and manage your own ticket queue.
- Update client data for CXM Team into CRM systems.
- Gather information for client presentations for CXM team.
- Stay abreast of general changes in the alternative investment technology space.
- Recognise opportunities arising from operational challenges that clients face and present solutions to the Manager or Director of CXM.
- Provide training to clients in the use of the Abacus platform.
- Be available to work outside of your scheduled hours should the need arise (this is not expected to be frequent).
- Promote the Abacus brand via various channels such as networks and events.
- Be responsible for upselling Abacus products and recognising the need for new products.
- Attend new business pitches when appropriate.
- Network with our clients to build on the relationships that we have in an effort to build up trust.
- Experience in financial services or technology client management preferred.
- Strong relationship-building skills with new and existing clients.
- Cross-functional collaboration with internal teams (e.g., client support, engineering, project management)
- Ability to assess and prioritise work in a fast-paced environment.
- Ability to perform under pressure with short deadlines.
- Self-motivated and detail-oriented.
- Excellent communication (oral and written), interpersonal, organisational, and presentation skills.
- Strong judgment and decision-making abilities.
- Ability to think creatively and adapt quickly.
- Positive attitude and team player.
- Organised, analytical and thorough.
- Some understanding of client/server technologies (Azure AD, DNS, DHCP, etc.)
- Knowledge in public vs hybrid infrastructure models, Active Directory, Dual Factor Authentication technologies, Microsoft Exchange & MS Office 365, Microsoft MDM / MAM, SSO, Varonis, KnowBe4
Abacus Group provides hosted IT solutions tailored to the financial services industry, focusing on alternative investment firms. Its Abacus Cloud platform delivers technology as a service, allowing firms to source and scale cybersecurity, storage, and compliance capabilities on demand. The platform is designed to meet the specific needs of investment managers, enabling on-demand capacity and a managed enterprise technology stack. What sets Abacus Group apart is its industry focus and award-winning cloud offering that combines a comprehensive tech platform with scalable resources to address evolving regulatory and security requirements. The company aims to simplify technology sourcing for investment managers by providing a single, scalable enterprise IT platform that covers cybersecurity, data storage, and compliance across multiple offices worldwide.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
New York City, New York
Founded
2008
Simplify's Take
What believers are saying
- Medicus IT merger and Entara acquisition expand MSP/MSSP capabilities across regulated industries.
- Zero Networks partnership enables micro-segmentation security accessible to mid-market financial clients.
- FFL Partners investment fuels acquisition strategy targeting 650+ existing hedge fund and PE clients.
What critics are saying
- Entara integration failures disrupt managed security services, eroding client trust within 6-12 months.
- Medicus merger dilutes financial services focus, diverting resources to non-core healthcare IT clients.
- AI-driven competitors like CrowdStrike displace abacusFlex in private equity funds seeking autonomous detection.
What makes Abacus Group unique
- Purpose-built abacusFlex platform designed specifically for alternative investment managers' compliance needs.
- Deep financial services expertise across hedge funds, private equity, venture capital, and family offices.
- Global presence with dual headquarters in New York and London, plus Abu Dhabi ADGM office.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Wellness Program
Hybrid Work Options
Company News
Abacus Group opens Abu Dhabi office to extend UAE presence. News provided by. New ADGM hub extends company's footprint in the UAE, bringing Abacus closer to clients across the Middle East LONDON, Jan. 14, 2026 /PRNewswire/ - Abacus Group, a leading IT Managed Services Provider ("MSP") and Managed Security Services Provider ("MSSP") to highly regulated industries globally, has opened a new office in Abu Dhabi, further strengthening its presence in the Middle East. The launch closely follows Abacus's recent expansion into Dubai, marking the second phase of its strategic growth plans in the UAE. Together, the two offices enable Abacus to support the full breadth of the country's financial services ecosystem and reflect its long-term commitment to ensuring that firms across the UAE and broader region have direct access to specialist, locally delivered IT and cybersecurity expertise. The new office is situated within the Abu Dhabi Global Market (ADGM), one of the world's leading and fastest-growing international financial centres. With its robust regulatory framework, direct application of English common law jurisdiction, and rapidly expanding community of global asset managers and financial institutions, ADGM has become a premier destination for businesses seeking a secure and sophisticated environment in which to operate. The expansion of Abacus is driven by the region's proven success and continued growth in demand, which is attracting both emerging managers and established global entities to expand into the UAE. The UAE's world-leading regulatory framework provides a strong foundation for regulated entities in particular. Importantly, Abacus will continue its close collaboration with regulators, and the sharing of valuable threat intelligence will be boosted by the company's advanced global cybersecurity capabilities including incident response and red teaming. Tom Cole, Managing Director of EMEA at Abacus Group, said: "Opening in Abu Dhabi is the natural next step in Abacus's strategic expansion across the UAE. The city has established itself as a major international hub for asset managers and the wider financial services sector, offering unparalleled access to capital, a supportive regulatory environment and a rich talent pool. Abacus can add significant value here by providing the IT and cybersecurity capabilities firms need, strengthened by the local expertise and on-the-ground support they expect." From its ADGM office, Abacus will deliver its full suite of managed IT, multi-cloud and cybersecurity services - including the market-leading abacusFlex solution, specialised emergency response and red team offerings - helping firms meet ADGM regulations and build proactive cybersecurity defences against evolving threats. About Abacus Group Abacus Group is a global managed IT and cybersecurity service provider specializing in the unique needs of highly regulated industries. With deep expertise in multi-cloud, compliance and IT-as-a-Service solutions, Abacus Group enables firms to operate securely, efficiently, and at scale. The innovative and award-winning multi-cloud abacusFlex platform delivers all technology and security needs as a service, empowering clients to meet evolving cybersecurity, regulatory compliance, and infrastructure requirements. Abacus Group supports clients across global regulated markets, with dual headquarters in New York and London. For more information, visit www.abacusgroupllc.com. About Abu Dhabi Global Market ADGM is the leading international financial centre (IFC) based in Abu Dhabi, the capital of the United Arab Emirates. It is one of the world's largest financial districts by size and is the largest IFC in the Middle East and Africa by the number of active licences. ADGM is also one of a handful of jurisdictions globally and the only one regionally to directly apply the trusted legal system of English Common Law. Governing both Al Maryah and Al Reem Islands, which are collectively designated as Abu Dhabi's financial free zone, ADGM connects the economies of the Middle East, Africa, and South Asia (MEASA) region with global markets. Its progressive and inclusive ecosystem empowers financial and non-financial institutions to thrive, supporting innovation, sustainable growth, and long-term economic resilience. Through its continued growth and cross-border partnerships, ADGM is strengthening Abu Dhabi's position as the 'Capital of Capital' and a leading global hub for finance, investment, and enterprise. SOURCE Abacus Group LLC
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Abacus Group, a leading IT Managed Services Provider (“MSP”) and Managed Security Services Provider (“MSSP”) to financial services firms globally, today anno...
Abacus Group has acquired Chicago-based Entara in a move that expands its footprint in managed security and IT services for financial services firms and other regulated industries.
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