Account Manager
Posted on 10/5/2023

501-1,000 employees

Cloud-based software for comprehensive home healthcare services.
Company Overview
AlayaCare stands out as a leading provider of cloud-based home health care software, offering a comprehensive, end-to-end solution that integrates clinical documentation, back office functionality, and mobile care worker capabilities. The company's commitment to advancing home care is demonstrated through its robust platform, which facilitates seamless communication between agencies, clients, and families. With a rapidly expanding team of over 500 employees across three continents, AlayaCare's diverse and inclusive culture fosters a dynamic work environment that encourages continuous learning and growth.
Data & Analytics

Company Stage

Series D

Total Funding





Montréal, Canada

Growth & Insights

6 month growth


1 year growth


2 year growth

Toronto, ON, Canada
Experience Level
Desired Skills
Sales & Account Management
  • Post-secondary education in a relevant discipline (healthcare, healthcare management, business, technology, etc.) or a blend of post-secondary education and practical experience in a similar role
  • 2+ years of experience in a Client Relationship Management, Account Management, or similar capacity is required
  • Experience in B2B SaaS is required, healthcare experience or health-tech experience is a definite asset
  • Proficiency with adopting and optimizing CRM software (HubSpot would be preferred) to track customer interactions, information, and proposals
  • Sound understanding of the post-sales ecosystem
  • Understanding of the SaaS ecosystem and exposure to collaborating with other business units as part of a cohesive customer lifecycle
  • Customer-focused and willing to go above and beyond to ensure your customers have a positive experience
  • Proactive self-starter with strong analytical skills that enjoys thinking outside of the box to solve complex problems
  • Experience collaborating and building relationships with C-suite stakeholders, as well as subject matter experts with empathy, warmth, candour, and professionalism
  • Professional and concise communication skills in plain English, verbally and in writing – you don’t shy away from challenging situations or difficult conversations
  • Organized and self-motivated with the ability to set priorities and make key decisions
  • Adaptable and able to work in a team, autonomously, and with diverse groups of people
  • Comfortability in presenting both virtually and in-person to customers
  • Ability to travel within the US and Canada is required (up to 25% of the time)
  • Proactively managing accounts in your customer base through regular touchpoints
  • Managing customer escalations and escalating further as required
  • Maintaining customer interactions, proposals, and up-sale activity in the CRM System (HubSpot)
  • Upselling with additional licenses, new modules, and services as well as customer optimization of our software solutions
  • Driving adoption and utilization of features in software solutions
  • Continuously learning and acting as a subject matter expert on product updates, features, and fixes across our product portfolio
  • Acting as an internal advocate for your portfolio and representing your customers’ voices during interactions with different departments including engineering, product, sales, services, and support
  • Prepping your portfolio for any conversions to other AlayaCare software solutions
Desired Qualifications
  • Experience in health-tech or with prior experience within the post-acute healthcare space would be a definite asset.