Full Stack Architect

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

• Apply a multi-disciplined expertise with database, application, client tiers, layering of software, build, test and deploy strategies in order to create the overall design of software (including applications, infrastructure, middleware) and guide how the sub-components are developed by different teams
• Elevate focus on applications and data as differentiators for the customer experience, anchored in sound foundational elements of Infrastructure and Platforms
• Advise on suitability of technology stacks to define principles / key constraints for solution components; rallies the team around these principles to determine security / scalability approach, and impact assessments for future design
• Drive continual upgrading and grounds the team in assessing practical program concerns to innovate on both server-side and user-side features as technologies / platforms expand to reduce technology debt and build resilient solutions
• Lead code reviews to create and test prototypes to assess viability of approaches. Uses configuration management and integration / build automation tools to lead and deploy code, gather proof points for developers to build on, navigate around complexities based on a clear understanding of the vision across the technology stacks and provide critical suggestions for fixes and improvements on the integration
• Monitor and report on progress and collaborates broadly with other practitioners, including designers, engineers, and other applicable business stakeholders to ensure the necessary features for the products and applications are developed within assigned portfolio
• Design tests that will be implemented to keep the software functional; supports issue analysis and fix activities during test phases, as well as production issue resolution
• Collaborates with Practices, actively driving capability creation; mentoring and training junior colleagues to be adaptive, staying on top of expanding technologies and engineering trends and creating highly visual and functional solutions

SHAREHOLDER

• Set service-level objectives (SLO) and exercise key decision rights of the FSA role
• Focus on reliability, scalability, and the development of the architectural infrastructure; including highly complex and scalable systems​
• Develops observability standards to ensure that production systems operate under known conditions and transparently provides these measurements to anticipate when errors or failures can arise.
• Lead interaction with governance and control groups, (e.g. regulatory / operational risk, compliance and audit) to provide subject matter expertise and consult on risk issues related to architectural technology and tools
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for significant and complex situations
• Monitor and report on the status of the products / projects and applications within assigned product, ensuring projects are compliant with technology domain architecture, and designs / operates processes to provide ongoing review of in-progress activity against technology architecture and development standards
• Foresee architectural issues / gaps and identifies emerging industry trends to recommend value-added architectural improvements that will alleviate technology debt and build resilient solutions
• Maps processes and sub-processes that bridge the gap between business problems and technology solutions
• Keep track of changes made to code through control systems
• Collaborates within practices, platforms or journeys comprised of diverse and complementary skills; inspiring the team to embrace changes and continually advance collective knowledge of technical tools / trends
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for quality engineering best practices and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices; may take on the role of Chapter Lead as applicable
• Work collaboratively with the team and leadership to proactively identify and resolve issues related to product quality
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Seasoned individual contributor role with expert knowledge of specific enterprise and/or functional domain(s) and a demonstrated track record working with a broad range of architecture frameworks, technology, tools, processes and procedures
• Exceptional collaboration, communication and client-facing skills
• Big-picture thinker, with ability to anticipate architectural gaps and identify emerging trends through both advanced business acumen and highly specialized technical knowledge of TD and its applications, programming languages, industry best practices, Bank standards, infrastructure and architectural design / solutions
• Architect assigned to work autonomously on high profile, complex and/or high-risk technology projects with significant impact to the organization
• Reports to an Architecture Practice Lead / Practice Area Lead

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate (Graduate degree preferred)
• 10+ years relevant experience developing a variety of platforms
• Experience with Cisco contact centre technology platforms
• Knowledge of major contact centre industry offerings
• Knowledge of Contact Center ancillary applications such as call recording
• Proven ability to own the design for a multi-domain initiative that will align with both initiative requirements and provided standards
• Experience with multi-cloud service integrations
• Extensive experience in designing for a highly regulated environment, with security and auditability as table stakes
• Experience defining cross vendor integration architectures
• Demonstrated ability to support both self-serve and assisted solutions across both voice and messaging channels
• Proven ability to navigate a complex business and technology landscape
• Experience with Cisco Contact Centre technology stacks is a definite asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.