Learning Services Operations Coordinator

Reporting to the Associate Director, the Learning Services Operations Coordinator plays a critical role in ensuring the effective delivery of Brock's academic support services. TheLearning Services OperationsCoordinator oversees operational processes that support tutoring, peer learning initiatives, academic integrity programming, non-credit learning opportunities, and other student success programs.

The successful candidate will coordinate departmental operations, supportfinancial managementand resource planning, lead data collection and reporting activities, and develop communications strategies to promote student engagement. The role also provides support to student staff and serves as a key resource in ensuring Learning Services programsoperateefficiently and effectively.

TheLearningServicesOperations Coordinatorwill:

• Coordinate the scheduling,logistics, and operational resourcesrequiredfor the successful delivery of Learning Services programs and services.

• Manage operational systems supporting registrations, appointments, program administration, and service delivery.

• Coordinate campus space bookings and resource allocation for workshops, events, and learning support initiatives.

• Support the day-to-day operations of Learning Services to ensure an efficient, student-centered experience.

• Monitor budgets, expenditures, revenues, and financial records, ensuring compliance with university policies and procedures.

• Process payments, reconcile revenues, support payroll activities, andassistwith financial reporting and resource planning.

• Lead the collection, organization, and analysis of program participation, engagement, and outcomes data.

• Prepare reports andprovidedata-informed insights to support program evaluation, strategic planning, and decision-making.

• Maintain data management processes and support continuous improvement of reporting standards and assessment practices.

• Develop and implement marketing, communications, and outreach initiatives to increase awareness and participation in Learning Services programs.

• Coordinate digital and print communications, ensuring content isaccurate, accessible, and aligned with institutional branding standards.

• Collaborate with campus partners and stakeholders to promote services, support student success initiatives, and strengthen cross-campus engagement.

• Assistwith the planning and delivery of departmental projects, events, and initiatives while fostering effective team collaboration.

• Support continuous improvement efforts that enhance operational effectiveness, service quality, andthe overallstudent experience.

KeySkills andExperience:

• Undergraduate Degreeor theequivalent combination of education and experience.

• 1-2years' experiencein business, project management, human resources, education

• Strong organizational, analytical, and problem-solving skills.

• Demonstrated ability to manage multiple priorities and meet competing deadlines.

• Excellent verbal and written communication skills.

• Strong customer service orientation and commitment to supporting diverse student populations.

• Ability to work independently whilemaintaininga collaborative team approach.

• Experience collecting, analyzing, and reporting on data to support decision-making.

• Strong financial administration and record-keeping skills.

• Proficiencywith Microsoft Office applications, particularly Excel.

• Ability to exercise sound judgment and manage confidential information with professionalism and discretion.

• Commitment to equity, diversity, inclusion, accessibility, and student success.

Preferred or Asset Skills: 

• Experience working in student affairs, student services, or academic support environments.

• Knowledge of university administrative systems, ticketing platforms, point-of-sale systems, or database management.

• Familiarity with marketing, communications, and student engagement strategies.

SalaryandTotal Rewards: 

• Job GradeJ, SalaryScale($57,267-$91,627);

• Target Hiring Range:$57,267-$62,424.

• Thisis a permanent position thatincludes: 

• Health & Dental Benefits:Comprehensive extended health, dental, and vision coverage.

• Pension Plan:Enrollment eligibility in the Brock University Pension Plan.

• Vacation:Up to 3 weeks per year, in addition to university holidays.

• Professional Development:Eligibility for the Brock Tuition Waiver Program.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.