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Customer Compliance Manager
Confirmed live in the last 24 hours
California, USA • Wyoming, USA • Texas, USA • Florida, USA • Chicago, IL...
Experience Level
Desired Skills
  • Minimum 3+ years of relevant experience in a FinTech, Bank, MSB or ISO/Payfac
  • Previous experience in a BSA/AML, Due Diligence/Underwriting, or other consumer financial regulatory focused role
  • Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA/AML, TILA, TISA, UDAAP, etc.)
  • Prior experience in conducting risk assessments, customer due diligence and regulatory analysis
  • Willingness to build and shape a program from the ground-up
  • Strong communication + ability to interact with others, including senior leadership. This role will require clear, concise, and well-supported communication
  • Knack for analyzing data ensuring a better understanding of the big picture (i.e., what is and what is not working for our customers)
  • A drive to help democratize best in class financial products
  • An ability to work independently within a small, fast-paced team
  • A drive to problem solve and think critically
  • An entrepreneurial spirit and unrelenting passion to deliver the best service possible
  • The ability to implement feedback, learn quickly, and contribute new ideas
  • A general concern for the wellbeing of others and the desire to work on problems that maximize a positive future for humanity A familiarity (or passion to become familiar) with the FinTech industry
  • Conduct comprehensive due diligence reviews and risk assessments of prospective, new and existing clients onboarded to the company. These risk assessments must be evaluated on a regular basis and updated to reflect the current risk appetite of Synapse and offerings provided to the platform and/or their end-users
  • Strategically develop, update, and maintain appropriate controls for each client program utilizing a risk based approach while considering the client's mission and individual business model
  • Perform routine audits and conduct ongoing monitoring of existing clients to ensure all onboarding representations are accurate and in compliance with governing laws and regulations
  • Perform compliance reviews for all Fintech Platforms focused on the following areas: Account creation and necessary disclosures/agreements; Transaction authorizations; Platform operations and functionality with consumer friendliness in mind; Auxiliary product disclosures (E.g. Cardholder agreements); Marketing material; Customer communications of any kind (E.g. email communications, statements, periodic notices, etc.)
  • Develop and enforce remediation plans for clients in response to regulatory violations, UDAAP concerns, or other Compliance-related issues identified by Synapse related to services offered through our bank partnerships
  • Assist Senior Management in tracking trends, reporting and metrics on Platforms to be shared both internally and with our bank partners
  • Stay abreast of relevant regulatory updates and industry best practices
  • Maintain a positive working relationship and demeanor with bank partners
  • Assist with any escalated issues from Daily Risk Compliance that may require additional review related to policies and/or procedure
Desired Qualifications
  • Technical knowledge is a plus (we work with a lot of developers)

201-500 employees

Banking platform provider
  • 401k Company matching contribution
  • Parental leave & family support
  • Medical, dental & vision benefits
  • Life insurance & LTD
  • Flexible location, remote-friendly
  • PTO and Holidays