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U.S. Public Sector Technical Support Engineer
3rd Shift
Posted on 9/20/2022
Locations
Mountain View, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Linux/Unix
Writing
Requirements
  • Minimum 5 years of experience in a technical support role
  • Excellent experience with the Linux operating system. Certification(s) are desirable
  • Understanding of Cloud and on-premise environments
  • Strong technical aptitude, especially in the area of database, clients, connectors, and cloud technologies
  • Understanding of distributed systems
  • Understanding of database architecture and administration
  • Understanding of Application architecture
  • Excellent written and verbal communication skills
  • Excellent technical, troubleshooting, and analytical skills
  • Proactive and energetic approach to career
  • Ability to multi-task and perform effectively under pressure, juggling multiple time-sensitive priorities
  • Ability to understand and escalate issues efficiently and appropriately
  • If you have an operations background, we prefer experience administering large-scale
Responsibilities
  • Investigate, troubleshoot, and resolve customer issues on the Aerospike Data Platform
  • Document issues and collaborate with Engineering (if needed) to provide solutions
  • Take part in real-time remediation exercises with customers
  • Serve as the customer advocate for a timely resolution of issues
  • Share in the excitement of supporting a Mission Critical Data Platform in real-time for some of the world's biggest enterprises
  • Guide customers through new deployments
  • Help customers achieve their goals and maximize the value of their Aerospike investments
  • Contribute expertise by writing articles for the Aerospike Knowledge Base and Aerospike documentation
  • Be part of a flexible and energetic team
  • U.S. citizen living on United States soil
  • Proof of U.S. Citizenship
  • Be able to obtain a security clearance if needed
  • Willingness and ability to participate in pager duty rotations during nights, weekends, and holidays
  • Candidates will be expected to work from home and must have sufficient home offices to be able to facilitate both normal day work as well as overnight on-call / shift work, including a quiet space to work and take confidential calls, sufficient access to the internet to support video calling, cell phone service, etc
Aerospike

51-200 employees

Real-time data platform