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Full-Time

Associate Account Specialist

Updated on 10/2/2024

Natera

Natera

1,001-5,000 employees

Biotechnology firm specializing in genetic testing

Biotechnology
Healthcare

Compensation Overview

$110k - $135kAnnually

+ Commission

Junior, Mid

Annapolis, MD, USA + 3 more

More locations: Columbia, MD, USA | Towson, MD, USA | Baltimore, MD, USA

Preference for candidates who live in the Baltimore metro area.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience
  • Minimum of 2 years of experience in clinical support/clinical logistics, or caregiver experience such as OCN or other
  • Medical assistant or nursing background is a plus
  • Proficient in Microsoft PowerPoint and Excel; Gmail
  • Fluent in understanding data spreadsheets and technologies although the Patient Retention Specialists will continue to lead patient identification and vetting
  • Demonstrated ability to quickly learn software and reporting systems
Responsibilities
  • Build relationships with key personnel at Oncology accounts to facilitate workflow improvements as well as ensure smooth operations of blood draw and order execution. This requires being in the field for the majority of your workweek to fully understand the clinic’s operations and clinic phlebotomy/lab workflows.
  • Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist. You will be responsible for managing the end-to-end patient process at the clinic, from scheduling to the completion of blood draws, ensuring that the experience is efficient and seamless.
  • Document and streamline clinic workflows to enhance efficiency and patient experience, ensuring all processes are clearly understood and followed
  • Solve challenges that arise related to fulfilling test orders. This can include but not limited to, EMR challenges, Natera systems or operations issues or Phlebotomy limitations
  • Utilize and maintain reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume
  • Navigate dashboards and internal tools to identify patients and track status of orders, patient results, and overall patient journeys
  • Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc. to achieve the best outcomes for the patient and the provider
  • Educate providers on the tools and resources that Natera provides to facilitate test order management
  • Respect and maintain the confidentiality of laboratory and financial information of patients and the company
  • Practice and adhere to all company policies and regulations
  • Follow Compliance procedures and participates in all relevant Compliance training

Natera focuses on genetic testing and diagnostics, providing advanced solutions for cancer patients, transplant patients, and individuals assessing hereditary health risks. Their main technology is cell-free DNA (cfDNA) testing, which analyzes DNA fragments in the blood to detect minimal traces of cancer and assess organ health. Natera stands out by offering specialized tests like the Signatera ctDNA test and Panorama NIPT, along with genetic counseling services. The company's goal is to improve patient care through accurate genetic insights and early detection of health issues.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Austin, Texas

Founded

2004

Growth & Insights
Headcount

6 month growth

9%

1 year growth

23%

2 year growth

55%
Simplify Jobs

Simplify's Take

What believers are saying

  • Natera's continuous innovation, such as the launch of the Prospera Heart test with DQS, demonstrates its commitment to improving patient outcomes and maintaining market leadership.
  • The company's diverse product offerings across oncology, transplant health, and women's health provide multiple revenue streams and reduce dependency on a single market.
  • Significant investments from entities like Massachusetts Financial Services Co. MA indicate strong financial backing and confidence in Natera's growth potential.

What critics are saying

  • Allegations of deceptive sales and billing practices could damage Natera's reputation and lead to legal and financial repercussions.
  • The highly competitive nature of the genetic testing market requires constant innovation and differentiation to maintain market share.

What makes Natera unique

  • Natera's focus on cell-free DNA (cfDNA) technology for a wide range of applications, from oncology to prenatal screening, sets it apart from competitors who may specialize in only one area.
  • The introduction of unique features like the Donor Quantity Score (DQS) for transplant rejection detection enhances the accuracy and reliability of their tests, distinguishing them from other genetic testing companies.
  • Natera's extensive portfolio of over 200 peer-reviewed publications underscores its commitment to scientific validation and credibility, which is a significant competitive advantage.

Benefits

Flexible medical plans

Investment options

Time off

Workplace perks