Process Excellence Lead

Role Responsibilities

• Define and drive the transformation roadmap aligned with organizational KPIs and strategic goals.
• Lead the design and execution of scalable future-state operating models across people, process, and technology.
• Own the end-to-end enablement program governance and execution.
• Build strong relationships with senior stakeholders to influence and align transformation priorities.
• Communicate vision, targets, and benefits effectively to drive buy-in and adoption.
• Troubleshoot and support BPM consultants and Program Managers in complex solutioning scenarios.
• Lead AI/ML and exploratory initiatives to unlock efficiency, data quality, and automation opportunities.
• Oversee due diligence and process shadows for prioritized workflows and process areas.
• Track goal achievement and benefits realization against defined KPIs.
• Ensure transformation initiatives are financially sound and deliver measurable ROI.
• Identify bottlenecks and opportunities at workflow level and map impact to OKRs.
• Embed best practices and tailored operating models across functions.
• Lead workflow-level analysis and shadowing to identify and implement improvement opportunities.

Key Qualifications

• At least a Bachelor's degree, Masters preferred
• Must have project managed 5 high impact Automation/Analytics end to end
• Must have RPA automation life cycle management experience
• Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology.
• Domain experience in Digital and Social Marketing (Ad campaign, setup, Paid search, Paid Social etc.) is preferred.
• Experience in Process Mining (Celonis, Process Gold etc.) is preferred.
• Experience in AI / ML based deployments using Python /Work fusion is preferred.
• Must have 11 years of work experience with minimum 7 years of relevant experience
• Must have excellent analytical, presentation & communication skill
• Should be a self-starter
• Should be willing to work in new industry verticals and build good in-depth domain knowledge faster