Enrollment Technology Program Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Description:

The Enrollment Technology Program Manager’s primary point of accountability will be supporting the management of 3rd party platform & enrollment solution partners in support of block and sales growth.

This includes working in close collaboration with external and internal business partners and technology vendors. Additional responsibilities include developing and driving various business projects, data management and analysis, and preparing and delivering presentations to internal and external audiences.
 

The Enrollment Technology Program Manager will collaborate closely with the leader(s), Strategic Relationship Management and Enrollment Technology Strategy, as well as internal stakeholders in sales, underwriting, product, actuarial and operations to ensure agreed-upon terms, process & procedures are followed appropriately to meet strategic partner expectations.

Principal Duties and Responsibilities:

• Responsible for supporting the management of third-party benefits platforms, including vetting current and emerging solutions to support the enrollment technology strategy determined by leadership.
• Maintains understanding of partner system functionality and set up as it relates to our organization’s benefit offering and connected technology.
• Identify, triage, and communicate partner level technology escalations or breaks.  Prioritize with partner and/or internal teams to support appropriate resolution.
• Supports issue resolution, problem-solving, product information, process information in partnership with the Enrollment Technology Strategy.
• Work effectively/collaboratively with other functional partners on various projects and business needs i.e., finalist presentations, RFIs, RFPs and other necessary tasks.
• Supports enrollment technology strategy to ensure visibility on Strategic Partner activities.
• Supports the team on cross functional projects and business efforts ensuring alignment with the organization and company’s strategic objectives and business goals.
• Track key strategic partner metrics (quote activity, close ratio, sales results by product, and technology funding, etc.).
• Collaborate closely with members of the Strategic Relationship Team to continually move relationships forward into a productive and profitable way for Voya. 
• Demonstrated ability to be disciplined and flexible at the same time 
• Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes.
• Work with a high degree of autonomy.
• Supports the management of agreements and invoicing for select platforms as needed.
• May perform other duties as assigned.

Knowledge & Experience:

• Strong ability to promote, champion change; start with ‘yes’
• Innovative leader with the ability to question status quo, influence change and provide forward thinking
• Expertly operate with ambiguity and limited information
• Strong soft skills and judgement; understands that leadership and people skills are critical success factors
• Strong Project/Program Management Financial Acumen ability
• Ability to communicate the need for change, its purpose, and it’s expected impact to stakeholders at all levels of the organization to ensure understanding and buy-in
• Demonstrated ability to be disciplined and flexible at the same time
• Ability to understand and articulate what is critical and what is noise; keeps team focused on the priorities
• Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes
• Demonstrated success of building partnerships and alliances across the enterprise and at various levels
• Demonstrates decisive decision-making orientation; ability to make timely, well-reasoned decisions that balance the needs of all
•  Demonstrated ability of influence and execute organizational and mindset changes
• Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams 
• Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk
• Effectively, clearly and concisely communicate in all methods (verbal, written, presentation) to various levels of the organization
• Continuous learner; quickly adapt to changing environment and personalities
• Leading understanding of project management principles
• Demonstrated ability and experience (5+ years) managing large and significant projects and/or small to medium programs (typically $4M-$10M) 
• Bachelor’s degree or master’s degree, or related field or equivalent work experience required

***This position can sit remote in the US***

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen:Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.