Guest Service Representative

Summary
Legends Global, the leader in privately managed public assembly facilities has an immediate opening for Guest Services.
Guest Services are responsible for welcoming our guests and setting the tone for a positive and fun environment for
all to enjoy! Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie
playgrounds and leisure pools.
El Paso has been recognized as a Top Performing City (Governing and Living Cities, 2017), Best Large Cities for Families
(Apartment List, Jan 2017), America’s Top 20 Best Value Cities (Trivago, 2016), 4th Best Place to Live if you Love the
Outdoors (US News, July 2016) and #2 Safest City in America (SafeWise, Aug 2017)
Position Summary
The Guest Service Representative reports to the Guest Services Lead and Guest Services Supervisor and is responsible
for assisting in all areas of the guest services department. With a focus on providing the highest level of customer
service and satisfaction, this role involves greeting guests, answering inquiries, and assisting with ticketing and entry
processes. This position requires coordination with all departments of El Paso Water Parks and ensures proper and
efficient operation, care and maintenance of the facilities.
Essential Duties & Responsibilities
• Welcome guests to El Paso Waterparks in a warm friendly manner.
• Ability to provide information to guests related to ticket and season pass purchase options and polices.
• Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding
attractions, park information, and special events.
• Interacts on the front line trying to deescalate any guest concerns, if unable to – know when to pull in
management.
• Ability to implement strategic sales initiatives as trained by Guest Service lead, Guest service supervisor or
Management.
• Ability to assist with and /or act as the host for birthday parties, Cabana Rentals, or any Special Groups or events.
• Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales.
• Responsible for the care and maintenance of issued equipment.
• Participate in service training programs for safety, and customer service.
• Serve in a public information/relations capacity.
• Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor.
• Complete all required company trainings and compliance courses as assigned.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment.
• Maintains high standards, positive attitude, and professional appearance.
Guest Service Representative El Paso Water Parks Revised 01/06/26
• Attend monthly staff meetings. Develop and maintain a harmonious working relationship with all other
departments.
• Stay current with all training policies and procedures.
• Enforce El Paso Water Parks & Legends Global safety standards.
• Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements .
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Performs other related duties as assigned.
Qualifications & Skills
• Must be 16 years of age or older required.
• Ability to understand and follow verbal directives and written directions.
• Bilingual (English and Spanish) preferred.
• When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests.
• Excellent verbal communication skills as you will interact with our guests while making sure the park looks great.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Must be able to obtain or have a current Food Handler’s certificate.
• Computer knowledge and typing skills
Minimum Education & Experience
• Working towards a High School Diploma or GED preferred
Computer Skills
• Operate standard office equipment preferred.
• Experience in operating a POS (Point of Sale) System preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Physical requirements include the ability to communicate verbally,
walk, climb, kneel, and move around facility, heavy lifting, and carrying, stooping crawling and equipment operation.
• Ability to work in prolonged stationery position and move about the facilities for prolonged periods of time.
• Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs.
• Comfortable working outdoors in various weather conditions.

NOTE: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the above headings.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodation to complete the application process may contact- 915-534-0656

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor