The Portfolio Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSMs on this team work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. This team is highly collaborative and works together to find creative solutions to engage our customers at-scale. The team is composed of members all over the globe with diverse skills, backgrounds, and experiences which leads to innovative ideas and solutions.
As the Head of Portfolio Customer Success, you will help create a new approach to Customer Success at scale! You’ll be innovative, collaborative, and agile in your approach - helping the team build a world-class Portfolio Customer Success program, Miro’s pooled CSM team. Using experimentation, data, and technology you will develop repeatable playbooks to drive business value across a broad set of customers of various size, industries, segments, and geography. In short, you’ll build Customer Success in a programmatic, scalable way and lead the Portfolio CS team to its next phase.
Throughout the customers’ lifecycle, we should have highly engaged customers as defined by outstanding activation, retention, active usage, and engaged usage metrics.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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