Welcome Desk Specialist

ACE Welcome Desk Specialist

Division: Support Services        Department: ACE          Experience: Entry-level

Job Code: 

Supervisor of Student Employee(s): Kay Burke

Requested Start Date: 8/24/2026

Serve as the first point of contact at the ACE Welcome Desk to support students and prospective students. Responsibilities include greeting and directing visitors, ensuring students scan in for federal reporting, assisting with appointments, and completing clerical tasks such as filing and email correspondence. ACE training is provided and required. Responsibilities and Career Competencies:

1. Maintain a positive and effective environment during shifts – P, L, CTR 

1. Work independently and effectively; use resources to direct guests – P, CT, T 

1. Maintain confidentiality, be punctual, communicate schedule changes in advance, and dress appropriately – P, CT, C, TW, T 

1. Serve as receptionist; greet and direct visitors; demonstrate superior verbal and written communication – P, CT, CTR, T, C 

1. Effectively communicate your skills and availability to perform this job in your letter of application – CT, C, CSD 

1. Assist students with contract requirements – C, CT, L, P 

1. Follow appropriate procedures to document and submit records – T, C, CT, P 

1. Maintain accurate files, records, and data of each student – P, L, C, CSD, T 

1. Assist with developing marketing and learning materials – CSD, C, CT, CTR, L, P, T 

1. Create and submit videos, print materials, and online content – CSD, C, CT, CTR, L, P, T 

1. Professionally represent the ACE – CSD, C, CT, CTR, L, P, T 

1. Interact with faculty, staff, and other campus constituents – CSD, C, CTR, L, P, T 

1. Represent the ACE at various events – CSD, C, CT, CTR, L, P, T 

1. Maintain a positive mindset and respect students’ needs, abilities, and confidentiality – CSD, C, CT, L, P, T 

1. Remain open to the evolving needs of ACE – CSD, CT, CTR, L, P, T 

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

In the following sections check all boxes that apply to your job.

Computer Skills: Computer knowledge and online software (Canvas, Word, Excel, PowerPoint, Canva, social media); outstanding written and verbal communication; ability to work under deadlines.

Work Schedule: Average of 10 hours per week; some evening shifts required; additional hours must be approved. Schedule varies based on need and availability.

Work Conditions: Work performed inside under normal office conditions; computer time included in daily working hours.

Physical Demands: Ability to lift and carry 25 lbs.; keyboarding; reaching/handling.

Number of Positions: 2

Hours needed per week: 10

Pay Rate: $8.75/hour

Location: Administration Building, 2nd Floor – Room 211

Additional Comments: Add additional comments for job applicants here.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.